Lenice Pinder
Brooklyn,NY
Summary
Poised employee with a 5 year background in delivering skilled office support. Expertise in professional business writing and office management. Tech-savvy individual possessing in-depth knowledge of office management systems and procedures. Organized and motivated to apply time management and organization skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking, reliable, great communications skills and bilingual in Spanish, for great customer experience. Highly organized, proactive and punctual in team-oriented mentality.
Overview
11
11
years of professional experience
Work History
Emergency Psychiatry Business Associate
Mount sinai Morningside
New York, NY
08.2022 - Current
- Bill each patients visit with the correct code as per the doctors notes
- Verify thoroughly patient information
- Updated and filled patient intake and discharge data within the system
- Worked closely with doctors and nurses to order any needed supplies for the unit
Emergency Medical Business Associate
Mount Sinai West
New York, NY
08.2019 - 07.2022
- Efficiently performed insurance verification and pre-certification and pre-authorization functions
- Communicated with medical staff to relay patient messages and resolve any issues
- Assisted the nurses and doctors with ordering transportation for patients once they are to be discharged
- Answered calls and worked closely with the hospital care teams in order to call for any medical codes
- Entered patients in the system and made sure to connect their files from previous visits to help the doctors see the patient's full chart
- Upon discharge, made sure to verify all info on their demographic screen in order to confirm active insurance and collect any co-payments based on their coverage.
Unit Secretary
Mount Sinai St. Luke's
New York, NY
08.2018 - 08.2019
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly
- Managed unit call reception and routed calls to the correct department
- Provided patient information to facilitate timely admissions and discharges
- Retrieved physicians' paperwork, including lab test requests
- Transcribed doctors' orders, including medication and lab test requests
- Compiled physical and digital documents, charts, and reports.
Dietary Aide
Mount Sinai West
New York, NY
12.2017 - 08.2018
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
- Stocked food and other supplies for the pantries in my assigned unit for the shift
- Offered alternative menu choices to meet diet prescription guidelines while enabling clients to receive optimal food preferences
- Assisted staff in preparing food for the patients assigned
- Researched and participated in workshops on food, nutrition, and the foodservice system in order to increase my knowledge of nutrition.
Pharmacy Clerk
New York, NY
05.2014 - 11.2014
- Restocked shelves and prepared expired drugs for return
- Handled all customer accounts daily in pharmacy, maintaining accuracy to prevent data errors
- Operated capsule counting machine to distribute the doctors prescribed amount of capsules
- Managed and received inventory by checking deliveries, counting stock, and monitoring medication expiration dates
- Met regulatory recordkeeping requirements by documenting pharmacy logs with information on prescriptions picked up by patients.
Education
Associate of Applied Science - General Studies
New York City College of Technology of The City University of New York
12.2018
Skills
- Verbal and Written Communication
- Operating Plans Development
- Operational Records Maintenance
- Critical Thinking
- Fast Learner
- Data Entry
- Customer Service
- Problem Resolution
- Medicare Compliance
- Patient Care Assessment
- HIPAA Guidelines
- Emergency Readiness
- Problem Identification
- Codes Compliance
- Ease with Computers and Technology
- Multi-Line Telephone Systems
- Microsoft Office
- Multitasking and Time Management
- Judgment and Decision Making
- Computers and Technology
- Document and File Management
- Strong Organizational Skills
Languages
Timeline
Emergency Psychiatry Business Associate
Mount sinai Morningside
08.2022 - Current
Emergency Medical Business Associate
Mount Sinai West
08.2019 - 07.2022
Unit Secretary
Mount Sinai St. Luke's
08.2018 - 08.2019
Dietary Aide
Mount Sinai West
12.2017 - 08.2018
Pharmacy Clerk
05.2014 - 11.2014
Associate of Applied Science - General Studies
New York City College of Technology of The City University of New York