Lenicia Peterson
Tampa,FL
Summary
Dedicated professional with over 18 years of experience in accounting and financial operations, now seeking to transition into social work and community development. Brings strong analytical, organizational, and problem-solving skills developed through years of managing complex financial data, ensuring accuracy, and improving processes. Passionate about applying these skills to support community-based programs, advocate for equitable resource allocation, and help individuals and organizations strengthen stability and opportunity. Committed to meaningful work that centers service, accountability, and positive community impact.
Overview
16
16
years of professional experience
Work History
Billing Specialist/Cash Application Specialist
ChoiceLegal
10.2023 - Current
- Accounts Receivable related to cash management, daily audits, and reports.
- Prepare daily cash receipts and reconciliation for posting, check for discrepancies and errors.
- Print daily and weekly reports for managers. Processed credit cards and posted payments to proper accounts with a high level of accuracy.
- Scanned checks to the bank for processing.
- Posted payments to the lock box, bank wires, and ACH payments.
- Ensures that all balancing is updated daily between cash deposits and bank records.
- Handled daily intake of mail and maintained accuracy for deposits.
- Completes payments and controls expenses by receiving, processing, verifying, and reconciling invoices in accounts payable systems.
- Helpful to customers in resolving customer disputes to ensure proper payment.
- Maintain daily filing, adding machines, and data input.
- Trained new administrative staff on company policies and operational procedures, fostering team development.
City Carrier
United States Postal Service
11.2018 - 12.2022
- Delivers and collects mail on foot or by vehicle under varying road and weather conditions in a prescribed area; maintains professional and effective public relations with customers and others.
- Managed daily delivery operations, adapting to changing weather and road conditions effectively.
- Delivered mail and packages efficiently across designated routes, ensuring timely service.
- Conducted regular vehicle inspections, maintaining compliance with safety regulations and protocols.
- Resolved customer inquiries and issues promptly, enhancing satisfaction and service quality.
Client Account Manager/ HR Assistant
RCP America
03.2017 - 11.2018
- Operating as the lead point of contact for all matters concerning the accounts. While using, QuickBooks entered invoices to process for payment.
- Compiled the correct pricing from the calculation process. Prepared weekly or monthly statements as needed.
- Recruited top talent for the company.
- Managed compensation, benefits, training, performance management, and employee relations.
- New hire assessment and paperwork.
- Prepares weekly report to process payroll for 250+ employees. Balanced payroll report while checking for errors and missed punch discrepancies.
Accounting Manager/Executive Administrative Assistant
Innovative Direct
08.2015 - 10.2016
- Implemented new processes for monitoring accounting data and producing financial reports or statements.
- Kept account receivables less than (30 days) past due for over 1 year.
- Managed and enforced proper accounting methods, policies, and principles.
- Established and maintained fiscal files and records to document transactions.
- Handled check runs and cash receipts. Processed order forms for proper invoicing.
Administrative Assistant
Mickeys Linen and Towel Service
11.2009 - 07.2015
- I accurately applied on average 400 customer payments daily using multiple payment methods, including checks, ACH, wire transfers, and credit cards, ensuring timely and precise posting to customer accounts.
- I researched and resolved payment discrepancies such as short payments, overpayments, and unapplied cash by analyzing remittance information and account details.
- I reconciled daily cash receipts to bank statements and internal accounting systems while maintaining accurate financial records.
- I worked closely with Accounts Receivable, Billing, and Customer Service teams to resolve account issues, support month-end close activities, and improve overall cash flow, all while adhering to company policies, deadlines, and internal controls.
- Trained junior staff on billing procedures and system usage, fostering a collaborative work environment.
- Analyzed billing data to identify trends and recommend improvements for revenue recovery strategies.
- Collaborated with cross-functional teams to resolve complex billing issues and improve client satisfaction.
- Developed standard operating procedures that streamlined billing processes, increasing departmental productivity.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Pays vendors by monitoring discount opportunities; verifying federal id number, scheduling and preparing checks; resolving purchase order, contract, invoice, or payment discrepancies and documentation; ensuring credit is received for outstanding items; issuing stop-payments or purchase order amendments.
- Disburses petty cash by recording entry verifying documentation.
- Maintains all accounts payable and receivable reports, spreadsheets, and corporate account files.
- Served as an active member on the safety committee.
Education
Bachelor of Science - Social Work
Walden University
Minneapolis, MN10-2023
High School Diploma - General Education
Maxine Waters Employment Center
Los Angeles, CA06.2001
Skills
- Reconciliation,
- QuickBooks
- Customer Service
- MS Office (Excel, Word, Access, Project, PowerPoint, and Outlook)
- Verbal and Written Communication
- Sage
- Account reconciliation
- Denial management
- Payment posting
- Customer engagement
- Month-end closing procedures
- Invoicing proficiency and Financial reporting
- Team collaboration
- Accounts receivable management
- Problem-solving and Analytical thinking
- Attention to detail and Multitasking
- Client relationship management
- Conflict resolution and Dispute resolution
Timeline
Billing Specialist/Cash Application Specialist
ChoiceLegal
10.2023 - Current
City Carrier
United States Postal Service
11.2018 - 12.2022
Client Account Manager/ HR Assistant
RCP America
03.2017 - 11.2018
Accounting Manager/Executive Administrative Assistant
Innovative Direct
08.2015 - 10.2016
Administrative Assistant
Mickeys Linen and Towel Service
11.2009 - 07.2015
Bachelor of Science - Social Work
Walden University
High School Diploma - General Education
Maxine Waters Employment Center