Lenielynne Limsingian
City Of Los Angeles Customer Service Representative
Monterey Park,CA
Summary
Dedicated Customer Service Representative for the past 5 years. Dedicated to providing quality customer service to the public . Proven ability to establish and maintain excellent communication. Excellent time management skills and handling high call volumes, resolving issues quickly and with good results. Ready to take on a new, challenging position with more responsibilities.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
City Of Los Angeles
Los Angeles, CA
11.2016 - Current
- operates a central voice telephone communication system or a two-way radio console
- responds to incoming calls and email messages from the public
- routes telephone calls to the proper station; monitors and dispatches personnel via radio; enters and retrieves information from a computer based system
- routes telephone calls to the proper station; monitors and dispatches personnel via radio; enters and retrieves information from a computer based system
- assists in taking calls/ submitting various service requests to other city department
Medical Records and Health Information Technician
St. Vincent Medical Center
Los Angeles, CA
09.2010 - 09.2016
- Gathered patient information by collecting demographic information from variety of sources.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Maintained patient confidence by keeping patient records information confidential.
- Maintained patient records in compliance with security regulations.
Education
No Degree - General Education
Pasadena City College
Pasadena 08.2000 - 11.2002
Dispatcher Course
Golden West College
08.2004 - 12.2004
Skills
Excellent communication skills
Efficient and thorough
Microsoft Word/ Excel
Positive attitude
Resourceful problem solver
Dedicated to the highest quality of work
Effective listening capabilites
Willing to go extra step for callers and colleagues
Received numerous commendations from the public for the efficient service I've provided
Multitasker
Timeline
Customer Service Representative
City Of Los Angeles
11.2016 - Current
Medical Records and Health Information Technician
St. Vincent Medical Center
09.2010 - 09.2016
Dispatcher Course
Golden West College
08.2004 - 12.2004
No Degree - General Education
Pasadena City College
08.2000 - 11.2002