LENIN AQUILES MERA
Miami,FL
Summary
With a proven track record at Fontainebleau Hotel and 1 Hotel, I excel in team management and policy implementation, enhancing operational efficiency and guest satisfaction. My leadership significantly increased guest room cleanliness scores to 97%, showcasing my ability to drive results and foster collaborative excellence.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Director of Housekeeping
Fontainebleau Hotel
Miami Beach, Fl
04.2023 - Current
- Oversee the coordination and successful execution of all services throughout the Housekeeping Department
- Rectify any deficiencies with respective operational departments
- Develop, monitor and enforce Housekeeping policies, processes and procedures
- Conduct inspections of facilities and recommend repairs and upgrades when needed
- Responsible for the recruitment, scheduling, supervision and performance of the Housekeeping personnel
- Coordinate and communicate with outside vendors
- Ensure department compliance with Hotel policies, procedures and programs
Director of Housekeeping
1 Hotel SouthBeach
Miami Beach, Fl
01.2021 - 04.2023
- Manage productivity and contract labor - responsible for staffing to ensure guest operational and financial objective are met
- Managed P&L and attended P&L meetings end of month
- Coached and develop direct reports
- Monitor budget, inventory and vendor relationships
- Increased our scores 'Coyle Hospitality' towards our Forbes Inspections from 2022 Housekeeping achieved 86.2% in guest room cleanliness (arrival & stayover) vs 2023 score of 97% in guest room cleanliness, Public Areas 86% in 2022 vs 100% in 2023
- Nominated 2 times Leader of the Quarter 2022
Assistant Director of Housekeeping
Fontainebleau Hotel
Miami Beach, Fl
06.2014 - 09.2020
- Overseen the entire housekeeping department
- Managed, coached, and supervised 300 employees including leaders and line staff
- Interviewed and hired new personnel
- Responsible for Annual Performance Reviews for all direct reports
- Assisted in controlling labor, linen and guest supply cost
- Assisted in planning and organizing daily operations to achieve and maintain the right standards of cleanliness of guest rooms
- Created a great work environment by supporting all employees with the right tools to perform the job at hand
- Assisted in creating Recognition Programs for our Housekeeping team
- Increased VOG score from 80% to 88%
- Teamed with the Front Desk, Reservation Managers to better prepare the hotel desk for the day’s arrivals
- Overseen daily projects within the Housekeeping Department
- Monitoring and coordinating of guest rooms renovation
- Responsible to assist on weekly meetings within our hotel operations
Condo Housekeeping Manager
Fontainebleau Hotel
Miami Beach, Fl
01.2011 - 06.2014
- Direct, coordinate and overseen all operations related to 2 condo buildings at a 748 rooms, which included 3 tower managers, 15 supervisors, 95 line staff
- Coordinate and work alongside with engineering department on preventive maintenance program of every condo unit
- Randomly conduct room inspections to ensure and maintain the hotel standards
- Maintain communication with owners before, during and after their stay as well as informing other departments about unit owner’s experiences
- Monitoring tower/guest room renovation, post construction cleaning and room set up
Housekeeping Manager
Fontainebleau Hotel
Miami Beach, Fl
01.2010 - 12.2010
- Responsible for all aspect of the Housekeeping PM Shift operation
- Enhanced the hotel Vip program and room appearance
- Assists front desk in room discrepancies and check outs
- Enhanced the entire Housekeeping PM shift on performance and reliability to a whole another level through passion and dedication
- Award: Manager/Leader of the Second Quarter – 2010
Housekeeping Manager
Royal Palm Hotel
Miami Beach, Fl
07.2005 - 01.2010
- Assigned morning’s papers to the room attendants and supervisor
- Handled end of day paperwork for 417 rooms hotel by making sure rooms were inspected and ready for arriving guests
- Assisted Front Desk in room discrepancies and check outs
- Supervised staff of rooms and lobby attendants to ensure quality standards of service and cleanliness
- Coordinate and prepare for advance reservations requests, assists on employee schedule, guest complaints and concerns
- Award: Manager of the Year - 2006
Ramp Operation Agent
Northwest Airlines
San Antonio, Tx
06.2002 - 06.2005
- Loaded & unloaded luggage from aircraft
- Operated ground equipment such as gpu, bell loaders, baggage transfer vehicles
- Responsible to guide and push back aircraft into and out of the terminal jet ways areas
- Worked on different types of aircraft such as 737, 757, A319, 320, DC 9
Sheet Metal Structure Mechanic
Dee Howard Aircraft Maintenance
San Antonio, TX
10.1999 - 05.2002
- General structure repair sheet metal work on DC-8, DC-9, DC-10 B727, 737,747,757
Guest Service Agent
Holiday Inn Hotel
Kerrville, TX
09.1996 - 04.1998
- Worked in different areas of the housekeeping department, such as laundry attendant, lobby attendant, room attendant, room supervisor
- Worked in front desk area, answering phone calls and assisting guest on any concerns
Education
St. Phillips College – Southwest Campus
San Antonio, TXInstitute Superior Pedagogic
Pucallpa, PeruHigh School Diploma -
The Immaculate High School
Pucallpa, PeruSkills
- Collaborative leadership
- Team management
- Policy implementation
- Organizational development
- Administrative oversight
- Innovation management
Certification
- 7 Habits for Managers (Franklin Covey), 2016
- Leadership: Great Leaders, Great Teams, Great Results, 2016
- 7 Habits of Highly Effective People (Franklin Covey), 2015
References
Available Upon Request
Timeline
Senior Director of Housekeeping
Fontainebleau Hotel
04.2023 - Current
Director of Housekeeping
1 Hotel SouthBeach
01.2021 - 04.2023
Assistant Director of Housekeeping
Fontainebleau Hotel
06.2014 - 09.2020
Condo Housekeeping Manager
Fontainebleau Hotel
01.2011 - 06.2014
Housekeeping Manager
Fontainebleau Hotel
01.2010 - 12.2010
Housekeeping Manager
Royal Palm Hotel
07.2005 - 01.2010
Ramp Operation Agent
Northwest Airlines
06.2002 - 06.2005
Sheet Metal Structure Mechanic
Dee Howard Aircraft Maintenance
10.1999 - 05.2002
Guest Service Agent
Holiday Inn Hotel
09.1996 - 04.1998
- 7 Habits for Managers (Franklin Covey), 2016
- Leadership: Great Leaders, Great Teams, Great Results, 2016
- 7 Habits of Highly Effective People (Franklin Covey), 2015
St. Phillips College – Southwest Campus
Institute Superior Pedagogic
High School Diploma -
The Immaculate High School
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