Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lenin Tisdale

Big Spring

Summary

Dynamic Store Manager with extensive experience at Kohl's, excelling in customer service and team leadership. Proven track record of enhancing employee performance and satisfaction, resulting in reduced turnover. Skilled in inventory management and problem-solving, driving sales growth through innovative strategies and exceptional client relations. Committed to fostering a positive work environment. Consistently finished in top 100 out of 1242 stores. Consistently maintained our top 4 metrics customer service, credit/rewards/beauty insider, inventory.

Overview

31
31
years of professional experience

Work History

Store Manager

Kohls Dept Store Inc
03.2018 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Store Manager

Kohls Department Store
03.2010 - 02.2018
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Implemented loss prevention strategies, significantly reducing shrinkage.

Sales Manager

Kohls Department Store
03.2007 - 03.2010
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

Store Manager

Kohls Dept Store
07.2005 - 03.2007
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Operations Manager/ Merchandiser

Bed Bath & Beyond
03.2002 - 06.2005
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Operations Manager/Sales Manager/Store Manager Trainee

Circuit City Stores
02.1994 - 03.2002
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Increased profit by streamlining operations.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Trained and guided team members to maintain high productivity and performance metrics.

Education

Associate of Business Administration - Business Administration And Management

Vandiver Institute
Temple, TX
04-1992

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Training and mentoring
  • Friendly and positive
  • Team leadership and coaching

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Store Manager

Kohls Dept Store Inc
03.2018 - Current

Store Manager

Kohls Department Store
03.2010 - 02.2018

Sales Manager

Kohls Department Store
03.2007 - 03.2010

Store Manager

Kohls Dept Store
07.2005 - 03.2007

Operations Manager/ Merchandiser

Bed Bath & Beyond
03.2002 - 06.2005

Operations Manager/Sales Manager/Store Manager Trainee

Circuit City Stores
02.1994 - 03.2002

Associate of Business Administration - Business Administration And Management

Vandiver Institute

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Lenin Tisdale