Lenis Huizar
Seneca,IL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Billing Coordinator
Maersk
02.2023 - Current
- Implemented and led a clear and efficient billing process leading to a massive 400k plus revenue leakage reduction.
- Answered telephone and in-person inquiries with a friendly demeanor and full knowledge of billing department processes.
- Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
- Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
- Entered details into accounts and tracked payments.
- Optimized billing processes by implementing efficient invoicing and payment tracking systems.
- Reduced billing errors through consistent review and reconciliation of account discrepancies.
- Developed strong working relationships with key stakeholders, fostering a collaborative environment conducive to effective problem-solving.
- Streamlined workflow for faster invoice processing, improving overall efficiency in the department.
- Enhanced client relations by promptly addressing inquiries and concerns regarding invoices and account statuses.
- Referred past-due payments to the collections department.
- Set up effective invoicing procedures alongside accounting staff and contracts department to maximize the effectiveness of billing operations.
- Facilitated smooth transitions during organizational changes by effectively training new team members on billing procedures and best practices.
- Organized accounts for financial audits and supported the audit process.
- Continually sought opportunities for process improvement, leading to increased efficiency and effectiveness within the billing department.
- Updated documentation, reports, and spreadsheets with financial information.
- Conducted regular audits of invoicing practices, ensuring accuracy across all transactions.
- Collaborated with cross-functional teams to ensure accurate and timely billing for all products and services provided.
- Ensured compliance with relevant regulations by maintaining up-to-date knowledge of industry standards and legal requirements in medical or other specific industries as applicable.
- Managed the implementation of new billing software, contributing to more accurate financial reporting and data management.
- Created comprehensive procedural documentation to ensure consistency within the department's operations over time.
- Researched and resolved billing discrepancies to enable accurate billing.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Worked with multiple departments to check proper billing information.
- Audited and corrected billing and posting documents for accuracy.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on a daily basis.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Created an improved filing system to maintain secure client data.
- Collaborated with customers to resolve disputes.
- Verified the accuracy of accounts payable payments, resulting in a 40% reduction in payment errors and check reissues.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Completed appeals of denied claims on patient bills.
Operations Support Specialist
Form-on USA, Corp
07.2018 - 02.2023
- Provided guidance and mentorship to junior staff members, fostering a supportive work environment conducive to professional growth.
- Developed comprehensive documentation for operational processes, leading to increased transparency and understanding among team members.
- Maintained a safe and clean working environment by adhering to company policies and industry regulations, resulting in fewer accidents and a more pleasant workspace.
- Identified areas for improvement in current processes, proposing innovative solutions that led to cost savings and increased efficiency.
- Served as a liaison between various departments within the organization, facilitating open communication channels for seamless collaboration on shared initiatives.
- Conducted regular audits of operational procedures for compliance with industry regulations and company policies, mitigating potential risks before they escalated into larger issues.
- Participated in strategic planning sessions aimed at optimizing operations support services based on current trends and anticipated future needs.
- Collaborated with the operations team to provide excellent customer service and foster a positive work environment.
- Performed administrative duties and prepared operational procedures to assist the operations support manager.
- Participated in operations team meetings to coordinate and assign project management tasks.
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Liaised with freight forwarders and carriers to arrange product movements and deliveries.
- Provided timely and accurate reports to senior management on operational performance metrics, ensuring full visibility of progress toward established goals.
- Prevented and minimized processing errors by analyzing trends and implementing feedback from managers.
- Complied with systems procedures, business processes, and company policies to promote workplace safety and quality.
- Enhanced customer satisfaction by resolving issues promptly and providing excellent communication throughout the resolution process.
- Analyzed and evaluated operational issues and determined cost-effective solutions.
- Reduced error rates in data entry tasks by implementing a thorough quality control process.
- Evaluated new technologies and tools for potential integration into the operations support framework, recommending solutions that led to increased efficiency and cost savings.
- Maintained detailed records of all activities related to operations support functions for easy reference during internal audits or regulatory reviews.
- Coordinated with vendors, customers, and internal departments to understand, monitor, and communicate changes to workflows.
- Assisted in the development of annual budgets for the operations support department, contributing insights that resulted in more accurate financial planning.
- Streamlined operations support processes by implementing effective organizational strategies and tools.
- Spearheaded the implementation of new software systems, resulting in improved workflow efficiency and overall productivity.
- Improved team efficiency through regular training sessions on software updates and new procedures.
- Cultivated positive relationships with vendors to deliver a timely and cost-effective supply of services and materials.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Collected, arranged, and inputted information into a database system.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Managed approximately 100 emails per day from customers.
- Coordinated with vendors and suppliers to maintain positive relationships, ensuring timely delivery of products and services.
Assistant Manager
Far North International
03.2010 - 07.2018
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in the workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules, and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
- Launched quality assurance practices for each phase of development
Education
GED -
Continental Academy
Miami, FL05.2013
Skills
- Leadership
Time management
Organization
Compassion
Creativity
Problem-solving
Adaptability
Certification
- LinkedIn Learning Certificate of Completion - Working with upset customers
- Notary Public Certification
Languages
Spanish
Native or Bilingual
Timeline
Billing Coordinator
Maersk
02.2023 - Current
Operations Support Specialist
Form-on USA, Corp
07.2018 - 02.2023
Assistant Manager
Far North International
03.2010 - 07.2018
GED -
Continental Academy
- LinkedIn Learning Certificate of Completion - Working with upset customers
- Notary Public Certification
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