Lenisa Lesley
Clarksville,TN
Summary
Experienced with handling high-volume call environments and delivering excellent customer service. Uses effective communication techniques to resolve issues promptly. Track record of maintaining high customer satisfaction and fostering positive team dynamics.
Qualified Desired Position with proven track record in managing inbound and outbound calls effectively and efficiently. Known for resolving customer queries promptly and maintaining high satisfaction levels. Demonstrated ability in active listening and clear communication.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Strategic Caller
Corpay
08.2022 - 03.2024
- Efficiently tracked all call-related information within CRM systems, ensuring accurate data entry for future reference and analysis purposes.
- Improved customer satisfaction by efficiently addressing and resolving inquiries during calls.
- Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
- Handled high-pressure situations calmly and professionally, consistently maintaining composure when faced with challenging scenarios or demanding callers.
- Boosted client retention rates by providing timely follow-ups and maintaining strong relationships with key accounts.
- Achieved high-quality communication with customers, using active listening and clear verbal skills to address concerns accurately.
- Effectively navigated multiple computer systems simultaneously to access relevant customer information during calls.
- Handled confidential information securely while answering questions related to billing, account statuses and other sensitive topics.
- Consistently met or exceeded daily call quotas, demonstrating exceptional time-management skills and dedication to achieving results.
- Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
- Supported team performance by sharing best practices in call handling techniques and problem-solving strategies.
- Collaborated with internal departments to resolve complex issues, ensuring a seamless experience for the customer.
- Fostered a positive work environment by actively participating in team meetings and contributing constructive feedback on department processes.
- Identified opportunities for upselling during calls, resulting in increased revenue generation for the company.
- Continuously updated personal knowledge of industry trends and advances, staying informed about competitor offerings to better serve customers'' interests.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Educated customers on product and service benefits, explaining features and answering questions.
- Overcame objections using friendly, persuasive strategies.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Set up appointments with interested customers according to schedule availability.
- Made average of Number outbound and inbound calls per day.
Bartender/server/ barback/ events and functions
Pinnacle Entertainment Center
04.2021 - 08.2023
Sortation Associate
Amazon Logistics
04.2020 - 02.2021
- 500 hourly package stower
- Processed and repaired undeliverable packages to be next day delivery
- October 2020 Associate of the Month - Top Stower
Server / Housekeeper / Banquet Staff /Banquet Bartender
HSS - Mission Point Resort
05.2019 - 11.2019
- Waited tables at three different outlets in the largest resort in Michigan
- Cleaned and prepared rooms for a high-volume turnover for guests
- Worked as banquet staff and bartender for multiple weddings and functions (4-7 weddings a weekend)
- Worked alongside several different staff members from all over the world including South Africa, Thailand, Serbia, Macedonia, Ireland, Turkey, Jamaica, Dominican Republic, and Puerto Rico
Office Manager / Receptionist
Hillside Veterinary Clinic
12.2017 - 04.2019
- Hands-on experience assisting the veterinarian in performing surgeries
- Pet care
- Cash handling
- Office and account management
- Entry and maintaining accurate records for patients
Site Director
YMCA
01.2014 - 01.2016
- Handled afterschool activities for youth ages 5-10 years old
- Child development and education
- Design and distribute newsletters to parents and community, highlighting the successes of afterschool programs
- Regular lesson planning for different and diverse age groups
Rental Properties Coordinator
YMCA
07.2014 - 04.2015
- Worked closely with maintenance to keep residential and commercial properties functioning
- Prepared lease agreements for tenants
- Serve eviction notices
- Coordinate repairs
Office Assistant
Hillside Veterinary Clinic
05.2001 - 08.2005
Education
Associates - Education
Liberty University
Lynchburg, VA12.2013
Skills
- Bartending
- Pet Care
- Banquet Experience
- Catering
- Pet Grooming
- Teaching
- Account Management
- Order Picking
- Animal Care
- Shipping & Receiving
- Restaurant Experience
- Kennel Experience
- Veterinary Assistant
- Pet Sitting
- Food Preparation
- Warehouse experience
- Sanitation
- Computer literacy
- Math
- Front Desk
- Time Management
- Veterinary Technician Experience
- Customer service
- Management
- Retail sales
- Supervising experience
- Childcare
- Early childhood education
- Experience with children
- POS
- Cash Handling
- Cleaning Experience
- Animal Restraint
- Financial services
- Analysis skills
- Office experience
- Leadership
- Communication skills
- Organizational skills
- Classroom experience
- Conflict management
Certification
- Driver's License
- Bartender License
- TABC Certified
- Child Development Associate Certification
Willing To Relocate
- Clarksville, TN
- Memphis, TN
- Nashville, TN
Personal Information
Authorized To Work: US for any employer
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved Issue which led to Results.
- Collaborated with team of Number in the development of Project name.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result through effectively helping with Task.
- Achieved Result by completing Task with accuracy and efficiency.
- Supervised team of Number staff members.
Timeline
Strategic Caller
Corpay
08.2022 - 03.2024
Bartender/server/ barback/ events and functions
Pinnacle Entertainment Center
04.2021 - 08.2023
Sortation Associate
Amazon Logistics
04.2020 - 02.2021
Server / Housekeeper / Banquet Staff /Banquet Bartender
HSS - Mission Point Resort
05.2019 - 11.2019
Office Manager / Receptionist
Hillside Veterinary Clinic
12.2017 - 04.2019
Rental Properties Coordinator
YMCA
07.2014 - 04.2015
Site Director
YMCA
01.2014 - 01.2016
Office Assistant
Hillside Veterinary Clinic
05.2001 - 08.2005
Associates - Education
Liberty University
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