Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lenise Centeno

Los Angeles,CA

Summary

Senior Implementation Consultant with extensive experience in converting business requirements into effective technical solutions. Demonstrated success in leading implementation projects and enhancing client relationships while providing expert functional guidance. Proven track record of delivering complex software deployments that significantly improve operational efficiency.

Overview

7
7
years of professional experience

Work History

Sr. Implementation Consultant

Clariti Software
Los Angeles, USA
05.2023 - 07.2025
  • Managed multiple concurrent public sector SaaS implementations, overseeing kickoff, configuration, training, and go-live phases to align with client objectives.
  • Served as primary customer contact, engaging executives and stakeholders to maintain transparency and drive momentum.
  • Facilitated cross-functional knowledge transfer through development of templates, detailed project plans, and centralized documentation repository.
  • Enhanced efficiency by identifying and eliminating redundant workflows to optimize team outputs.
  • Expertly communicated and negotiated with customers, partners, and internal Clariti teams in a consultative manner to arrive at technical solutions to customer business requirements, validating the alignment of those solutions with Clariti's best practices and project scope.
  • Tracked project health metrics, providing timely reports to internal and external stakeholders.

Implementation Consultant

Camino (Acquired by Clariti)
03.2022 - 05.2023
  • Executed implementations for enterprise clients, ensuring compliance with Statements of Work and government regulations.
  • Facilitated workshops to gather requirements, converting stakeholder input into actionable plans.
  • Enhanced operational efficiency through targeted process improvements and streamlined workflows.
  • Generated reports, program review presentations, and status updates for stakeholders.
  • Acted as liaison between customer and internal teams, guiding go-live readiness and adoption.
  • Developed project plans detailing scope, resources, and responsibilities.

Business Analyst (Solutions and Marketing)

Camino (Acquired by Clariti)
03.2021 - 03.2022
  • Developed training materials and documentation to enhance customer onboarding and self-service.
  • Analyzed market trends to guide strategic marketing initiatives and campaigns.
  • Collaborated with cross-functional teams to create comprehensive marketing strategies.
  • Assisted in crafting content for newsletters and promotional materials.
  • Conducted market research to identify consumer preferences and emerging trends.

Program Manager (Media and Entrepreneurship)

The Uncommon Individual Foundation
Wayne, Pennsylvania
04.2018 - 10.2019
  • Established partnerships with local organizations to enhance outreach initiatives.
  • Created marketing materials to promote programs and services effectively.
  • Engaged community partners to strengthen relationships and expand program reach.
  • Conducted evaluations of program effectiveness, offering insights for future enhancements.
  • Oversaw compliance with program requirements, schedules, and budgets.
  • Coordinated initiatives to support individual development and foster community engagement.

Education

Bachelor of Arts - Entrepreneurial Studies

Eastern University
Wayne, PA

Skills

  • Project management and SaaS implementation
  • Effective communication
  • Problem solving
  • Strategic planning
  • Team leadership
  • Stakeholder engagement
  • Cross-functional collaboration
  • Process optimization
  • Business analysis and software skills
  • Customer relationship management

References

References available upon request.

Timeline

Sr. Implementation Consultant

Clariti Software
05.2023 - 07.2025

Implementation Consultant

Camino (Acquired by Clariti)
03.2022 - 05.2023

Business Analyst (Solutions and Marketing)

Camino (Acquired by Clariti)
03.2021 - 03.2022

Program Manager (Media and Entrepreneurship)

The Uncommon Individual Foundation
04.2018 - 10.2019

Bachelor of Arts - Entrepreneurial Studies

Eastern University

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