LENISE PAGAN
Worcester,Massachusetts
Summary
Driven Certified Nursing Assistant with extensive experience at Independence Health-care, excelling in patient care and vital signs monitoring. Demonstrated compassion and empathy, enhancing patient satisfaction and promoting independence. Proven track record in improving patient well-being and safety through effective communication and meticulous attention to healthcare ethics.
Overview
7
7
years of professional experience
Work History
Digital Shopper and Personal
Instacart and Doordarsh
06.2021 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
- Increased conversion rates with targeted marketing campaigns, utilizing data-driven insights to identify customer preferences.
- Implemented rigorous quality control measures for all products listed on the platform, ensuring customers received high-quality items consistent with their expectations.
- Collaborated with cross-functional teams to develop innovative strategies for driving traffic to the digital store, resulting in increased revenue generation.
- Implemented a user-friendly interface that facilitated seamless transactions, leading to higher sales volumes and repeat customers.
- Established strong relationships with suppliers and vendors to negotiate favorable terms for product sourcing, reducing operational costs over time.
CNA
Indepence Health-care
12.2023 - 06.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
In-Home Nanny
My Self-help Diary
04.2017 - 09.2019
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
- Maintained open communication with parents to discuss progress, challenges, and goals for the children.
- Fostered a love of learning through interactive educational activities helping children develop curiosity and critical thinking skills.
- Safeguarded children during travel by adhering to car seat safety guidelines and maintaining vigilance during outings.
- Collaborated with parents on establishing routines that fostered independence and self-discipline in children.
Education
CNA CERTIFICATE -
Quinsigamond Community College
Worcester, MA05.2023
Skills
- Patient Care
- Vital signs monitoring
- Compassion and Empathy
- Bathing Assistance
- Feeding Assistance
- Basic Life Support
- Dressing assistance
- Compassionate communication
- Maintaining confidentiality
- Patient Transfers
- Complex Problem-Solving
- Recording vital signs
- Safety Precautions
- HIPAA Compliance
- Patient Lifting
- Compassionate
- Bedside manner
- Geriatric Care
- Direct Patient Care
- Medical terminology knowledge
- Mobility Assistance
- Supporting personal needs
- Companionship and emotional support
- Documenting behaviors
- Patient relationship building
- Responding to emergencies
- Light Housekeeping
- Inpatient Care
- Healthcare ethics
- Transporting patients
- Valid State driver's license
- Patient Relations
- Activity Planning
- Care plan implementation
- Quality Assurance
- Preparing meals
- Feeding assistance expert
- Meal Planning
- CNA Certification
- Certified Nursing Assistant
- Certified Nursing Assistant (CNA)
Languages
English and Spanish
Professional Working
Timeline
CNA
Indepence Health-care
12.2023 - 06.2024
Digital Shopper and Personal
Instacart and Doordarsh
06.2021 - Current
In-Home Nanny
My Self-help Diary
04.2017 - 09.2019
CNA CERTIFICATE -
Quinsigamond Community College