Lenisse Rodriguez
Pasadena,CA
Summary
Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
Brings attention to detail and time management abilities to successfully multitask in fast-paced environments. Focused worker assists fellow employees in completing tasks.
Motivating with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Team Member
King Taco Restaurant
Pasadena, CA
09.2022 - 06.2023
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Contributed to restaurant''s reputation for excellent food quality by adhering to strict food safety guidelines during preparation processes.
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payment for order totals.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cleaned and organized kitchen, dining and service areas.
- Cut, sliced and ground meat to prepare for cooking.
Customer Service Cashier
Walmart
Burbank, CA
03.2021 - 07.2022
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Utilized POS system to handle customer cash and credit card transactions.
- Answered product questions using knowledge of sales and store promotions.
- Monitored self-checkout systems and provided help in resolving complex problems.
Team Member
Frys Electronics
Burbank, CA
06.2019 - 03.2020
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Developed strong relationships with regular customers which increased return visits.
- Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Contributed to loss prevention efforts by conducting regular security checks and reporting suspicious activities.
Education
High School Diploma -
05.2019
Skills
- Customer Interaction
- Operational Standards
- Guest Experiences
- Supply Restocking
- Food Safety Measures
- Cleaning Techniques
- Organizational Skills
- Cleanliness Standards
- Time Management
- Safe Food Handling
- Ordering Procedures
- Food Safety Understanding
- Cash Handling
Affiliations
- hiking in the mountains
- drawing, freehand sketching
- occasionally writes poems
Certification
Efood handlers card, food safety, issued 04/08/21, expires 04/04/24
Languages
Spanish
Professional Working
Timeline
Restaurant Team Member - King Taco Restaurant
09.2022 - 06.2023
Customer Service Cashier - Walmart
03.2021 - 07.2022
Team Member - Frys Electronics
06.2019 - 03.2020
Bonita Vista Senior High School - High School Diploma,