Leniya Thomas
Clayton,NC
Summary
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
10.2024 - Current
- Memorized over 50 menu items and recipes to prepare and serve a variety of Starbucks coffee, tea, and custom specialty beverages.
- Processed payments, operated the cash register and POS system, and maintained a balanced cash drawer.
- Built a rapport with new and returning customers to promote the company’s mission and values.
- Optimized workflow by maintaining a clean work area, seating areas, and sanitized equipment in accordance with standards.
Server Assistant
Outback Steakhouse
05.2024 - 10.2024
- Greeted customers warmly to provide exceptional customer service.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
IT Help Desk Technician
CAPTRUST
05.2022 - 01.2023
- Provided Tier 1 IT support to non-technical internal users through desk-side support services.
- Actively answered incoming calls, responded to walk-ins, and ticket support requests from end users to troubleshoot and resolve tasks.
- Assessed system hardware and software and suggested modifications to reduce lag time to improve overall speed and functionality.
- Documented detailed transactions and support interactions in the system for future reference and addition to the knowledge base.
- Granted permissions, loaded software, and configured hardware for new employees in Active Directory.
Sales Associate
Adidas Factory Outlet
04.2019 - 07.2021
- Provided excellent customer service by greeting customers, helping locate merchandise, and suggesting suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Bachelor of Science - Information Technology
North Carolina A & T State University
Greensboro, NC12.2026
Associate of Applied Science - Information Technology
Johnston Community College
Smithfield, NC05.2021
Skills
- Microsoft Windows and Office
- Microsoft Active Directory
- POS system operation
- Excellent Verbal Communication
- Customer Service
- Cash handling
- Technical Support Triage
- Closing Tickets
Certification
- CCNA Routing and Switching: Introduction to Networks, 05/19
- Red Hat System Administrator II (RHSA 134) and III (RHSA 254), 12/19
- CCNAv7 Enterprise Networking, Security, and Automation, 12/20
- CCNA Routing and Switching: Connecting Networks, 04/21
- CCNAv7 Bridging, 05/21
Timeline
Barista
Starbucks
10.2024 - Current
Server Assistant
Outback Steakhouse
05.2024 - 10.2024
IT Help Desk Technician
CAPTRUST
05.2022 - 01.2023
Sales Associate
Adidas Factory Outlet
04.2019 - 07.2021
Associate of Applied Science - Information Technology
Johnston Community College
Bachelor of Science - Information Technology
North Carolina A & T State University
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