Dynamic manager with expertise in customer service and team leadership. Proven ability to train and mentor staff, ensuring high-quality service and operational excellence.
Work History
Manager,barista
3 Years 7 Months
Cafe Busy Bean | 01.2023 - Current
Supervised daily operations and workflow of barista team to ensure high-quality service.
Trained and mentored new baristas on coffee preparation techniques and customer service standards.
Developed seasonal beverage menu, incorporating customer feedback and industry trends for enhanced offerings.
Implemented inventory management system to optimize supply ordering and reduce waste.
CNA Student
1 Month
Northeast Medical Institute | 11.2024 - 12.2024
Assisted patients with daily living activities, enhancing comfort and well-being.
Monitored vital signs, ensuring timely reporting of changes to nursing staff.
Provided support in patient mobility, promoting safety and independence.
Documented care provided in electronic health records accurately and promptly.
Leader
1 Year 4 Months
Roly Poly Bakery | 09.2021 - 01.2023
team leader on pastry and hot food
Uber Driver
2 Years 5 Months
Uber | 08.2016 - 01.2019
Sales Associate
9 Months
Marshalls | 08.2015 - 05.2016
Assisted customers in locating merchandise and provided product information to enhance shopping experience.
Managed inventory levels by restocking shelves and organizing backroom supplies efficiently.
Collaborated with team members to maintain store cleanliness and visual merchandising standards.
Processed transactions accurately, ensuring adherence to cash handling procedures and customer service excellence.