Lenna Malieitulua
Administrative/ Education/Community Organizer
San Leandro,CA
Summary
Recent Bachelor Degree graduate with over 20 years experience in administrative, cultural and community support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Student Support
The Women's Resource Center
San Francisco, CA
01.2019 - 03.2020
- Assist students with adjusting to new campus, coping with their personal lives, and working through their academic challenges, among many other issues.
- Provide safe space for students, directing students to other appropriate services and benefits, maintaining progress reports.
- Provide academic and emotional support to 30 students daily.
- Carried out day-to-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Administrative Assistant
The Tax Office
Newark, CA
01.2010 - 04.2017
- Answered multi-line phone system, routing calls to 5 tax preparers daily, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Receptionist Administrator
Tax Related Services
Fremont, CA
01.2004 - 05.2009
- Managed multiple tasks and met time-sensitive deadlines for over 300 clients.
- Maintained confidentiality of information regarding clients and company.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Scheduled initial and return appointments for Tax Related Services clients, adhering to internal policies while accommodating individual customer needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Collected payments from clients and updated account balances.
Education
Bachelor of Arts - Pacific Island Studies
Brigham Young University - Hawaii
La'ie, HIAssociate of Science - Social Behavioral Science
City College of San Francisco
San Francisco, CAAesthetician License - Aesthetician
Zenzi's Cosmetology School
San Francisco, CACertified Nurse Assistant -
Los Angeles Job Corps
High School Diploma -
Leone High School
Pago Pago, American Samoa06-1986
Skills
- Building rapport and trust in community as Cultural Practitioner
- Community Service Coordinator
- Conflict Resolution techniques
- Strong Research skills
- Social Media savvy, exceptional interpersonal communication skills
- Encouraging and Motivating Students through consistent group study
- Strong knowledge of daily office equipment and procedures
- Reliable and responsible for team and individual assignments
- Microsoft Office Suite, Outlook, Fax, Copy, Lacerte, PBX Switchboard, Overhead paging system, Google Office Suite, Postage machine, Data Entry, Type 45 words per minute
Languages
Samoan
Native or Bilingual
Maori
Timeline
Student Support
The Women's Resource Center
01.2019 - 03.2020
Administrative Assistant
The Tax Office
01.2010 - 04.2017
Receptionist Administrator
Tax Related Services
01.2004 - 05.2009
Bachelor of Arts - Pacific Island Studies
Brigham Young University - Hawaii
Associate of Science - Social Behavioral Science
City College of San Francisco
Aesthetician License - Aesthetician
Zenzi's Cosmetology School
Certified Nurse Assistant -
Los Angeles Job Corps
High School Diploma -
Leone High School
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