Summary
Overview
Work History
Education
Skills
Timeline
Intern

Lenna McReynolds

Aubrey,TX

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience

Work History

Reservationist

KISS DALLAS
Dallas, TX
01.2023 - 02.2023
  • Assisted with managing and closing reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Assisted with online booking inquiries and guests with large party bookings.
  • Handled billing information for table deposit over phone and via email.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Resolved various issues and discrepancies for customers.

Floor Manager

KISS DALLAS
Dallas, TX
10.2022 - 02.2023
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
  • Evaluated team and employee performance in order to develop and implement effective corrective actions.
  • Performed closing procedures 3 times weekly by balancing cash drawers and reconciling credit card transactions.
  • Managed team of 7 - 25 employees to maintain smooth-running operations of shop floor.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Bar Manager

KISS DALLAS
Dallas, TX
10.2022 - 02.2023
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Closed out cash register and prepared cashier report at close of business.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 100% improvement over prior onboarding process.
  • Consulted with managers to organize special events and promotions.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Followed strict recipes and drink measurements to minimize product used.
  • Maintained the bottles service girls to ensure prompt service and delivery of bottles.
  • Oversaw any promotions and/or special events within our upstairs lounge.
  • Worked closely with LWB Reps.
  • Developed unique events and special promotions to drive sales.

Baretender

KISS DALLAS
Dallas, TX
11.2021 - 02.2023
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Delivered food to customers at bar.
  • Checked ID cards and verified bar guests were of legal age.
  • Learned how to make wide variety of mixed drinks.
  • Greeted customers and provided friendly, knowledgeable service.
  • Operated POS system to collect payments from customers.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.

Education

Bachelor of Science - Business Management

DeVry University
Irving, TX
12.2024

GED -

Richardson High School
Richardson, TX
05.2021

Skills

  • Guest Satisfaction
  • Office Supplies and Inventory
  • Clerical Support
  • Guest Flow
  • Customer Retention
  • Daily Reports
  • Customer Interaction
  • Service Promotions
  • Booking Issues
  • Information Updates
  • Invoice Preparation
  • Office Meetings
  • Employee Evaluation
  • Telephone Reservations

Timeline

Reservationist

KISS DALLAS
01.2023 - 02.2023

Floor Manager

KISS DALLAS
10.2022 - 02.2023

Bar Manager

KISS DALLAS
10.2022 - 02.2023

Baretender

KISS DALLAS
11.2021 - 02.2023

Bachelor of Science - Business Management

DeVry University

GED -

Richardson High School

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Lenna McReynolds