Lenna Tehrani
Dacula,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative 1
Primerica
1 Primerica Pkwy, Duluth, Ga 30099 - Hybrid/Remote
04.2024 - 01.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in training programs to enhance product knowledge and customer service skills.
Patient Care Advocate
THE CIGNA GROUP
Remote
10.2022 - 04.2024
- Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
- Resolved problems with communication and billing to foster seamless services.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Organized and maintained patient profiles in the computer system.
- Performed administrative duties such as filing documents, faxing forms, and answering phones.
- Processed payments for prescriptions from customers using credit/e-check.
Education
High School Diploma -
Mill Creek High School
4400 Braselton Hwy, Hoschton, GA 3054805-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Conflict resolution
- Payment collection
- Microsoft outlook
- Data collection
- Account updating
- HIPAA compliant
Timeline
Customer Service Representative 1
Primerica
04.2024 - 01.2025
Patient Care Advocate
THE CIGNA GROUP
10.2022 - 04.2024
High School Diploma -
Mill Creek High School