Lenna Valles
Gilbert,AZ
Summary
Dynamic and dedicated server with a strong work ethic and exceptional customer service skills, honed at The Mexicano. Proven ability to manage high-volume dining while fostering guest relations and team collaboration. Recognized for enhancing customer satisfaction through effective complaint resolution and suggestive selling techniques, ensuring a memorable dining experience.
Overview
6
6
years of professional experience
Work History
Server
Original Breakfast House
10.2025 - Current
- Provided excellent customer service in fast-paced dining environment.
- Assisted with order taking and food delivery to ensure customer satisfaction.
- Maintained cleanliness of dining area and tables for optimal guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and service.
Server
The Mexicano
04.2025 - 07.2025
- Adapted quickly to changing menu items and daily specials for improved efficiency.
- Utilized point-of-sale system for accurate order entry and payment processing.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Lead Server/Supervisor
The Mexicano
04.2022 - 03.2025
- Trained and mentored new servers on menu offerings and customer service standards.
- Coordinated team schedules to optimize service efficiency during peak hours.
- Resolved customer complaints swiftly, maintaining high satisfaction rates and loyalty.
- Conducted regular staff meetings to communicate updates, reinforce standards, and foster teamwork.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
Lead Server/Supervisor
The Sicilian Butcher
08.2019 - 04.2022
- Supervised daily operations to ensure exceptional guest experiences and service quality.
- Managed inventory levels, ensuring timely replenishment of supplies for smooth operations.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
Education
High School Diploma -
Mesquite High School
Gilbert, AZSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Customer service
- Cleanliness standards
- High volume dining
- Team collaboration
- Sales techniques
- Order accuracy
- Suggestive selling
- Guest relations management
Languages
Spanish
Native or Bilingual
Timeline
Server
Original Breakfast House
10.2025 - Current
Server
The Mexicano
04.2025 - 07.2025
Lead Server/Supervisor
The Mexicano
04.2022 - 03.2025
Lead Server/Supervisor
The Sicilian Butcher
08.2019 - 04.2022
High School Diploma -
Mesquite High School