Hi, I’m
Lennan Youngstrom
Bedford,TX
Summary
A professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills. Hard working driven woman, The goal is to save for college and bills. Very loyal, respectful, and honest, and would be proud to be apart of the team.
Overview
4
years of professional experience
1
Certification
Work History
Buca Di Beppo
Server
01.2024 - 11.2024
Job overview
- Demonstrated strong multitasking skills by managing an average of around 30+ customers simultaneously, without compromising service quality on busy nights.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Northern Tool Equipment
Sales Associate
05.2024 - 09.2024
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Pappadeaux
Server
06.2023 - 01.2024
Job overview
- Increased sales significantly by upselling higher-end products to customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Northern Tools
Cashier
07.2022 - 01.2023
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Cheddars
To-Go
03.2022 - 06.2022
Job overview
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
- Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
On the Border
Hostess
06.2021 - 02.2022
Job overview
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Bearfoot
Lifeguard
05.2021 - 08.2021
Job overview
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
Education
Trinity High School, Bedford, Texas
High School Diploma
06.2022
Skills
- Exceptional customer service
- Memory retention
- Cleanliness standards
- Service prioritization
- Sales expertise
- Reliability
- Multitasking Abilities
- Problem-solving abilities
- Time management abilities
Accomplishments
- Achieved an amazing review from a party of 50+ by completing service with accuracy and efficiency.
- Selected as mentor/trainer for new hires.
- Recognized by management for fast learning skills and will to work
- Consistently achieve deadlines and optimize workflow through efficient team collaboration.
- Successfully led swim training classes for participants of various ages.
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- ServSafe Alcohol Certification - National Restaurant Association.
Languages
English
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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recommendations (previous employers)
(Buca General Manager) Chris Hasselschwert- 214-886-6320
(Buca Assistant Manager) Kaleub Brown- 817-856-9601
(Buca Kitchen Manager) Luke Orjala- 918-694-3203
(Assistant Manager Northern Tools) Ken Porter- 214-417-3143
(Store Manager Northern Tools) Elias Eligio- 817-501-4250
Timeline
Sales Associate
Northern Tool Equipment
05.2024 - 09.2024
Server
Buca Di Beppo
01.2024 - 11.2024
Server
Pappadeaux
06.2023 - 01.2024
Cashier
Northern Tools
07.2022 - 01.2023
To-Go
Cheddars
03.2022 - 06.2022
Hostess
On the Border
06.2021 - 02.2022
Lifeguard
Bearfoot
05.2021 - 08.2021
- ServSafe Food Handler Certification - National Restaurant Association.
- ServSafe Alcohol Certification - National Restaurant Association.
Trinity High School
High School Diploma
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