Lenneisha Blake
Boston,MA
Summary
With a track record of delivering exceptional customer service, I offer strong communication and problem-solving skills to effectively handle customer inquiries and resolve issues while maintaining high standards. Demonstrating dedication to team collaboration and adaptability, I seamlessly adjust to changing needs. Recognized for reliability, empathy, and a results-driven approach, I excel in high-pressure environments where delivering exceptional results is crucial.
Overview
10
10
years of professional experience
Work History
Customer Service Call Center Representative
Automated Health Systems Inc.
10.2023 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Documented and detailed calls and complaints using call center's CRM database.
- Maintained a thorough knowledge of services to provide accurate information to customers.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Receptionist/Administrative Assistant
Jetro Cash & Carry
01.2023 - 10.2023
- Communicate with previous clients and customers to request payment and arrange payment plans
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Creating and maintaining filing systems, both electronic (Microsoft Office and Excel) and physical
- Supported executive staff through scheduling meetings, coordinating staff, and preparing crucial documents.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ecommerce Personal Shopper Lead
Shaws
10.2022 - 01.2023
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Barista/Operations
Starbucks | Nirvana Tea House & Cafe | CK
08.2019 - 10.2022
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Clothing Brand Owner
Self Employment
06.2015 - Current
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust
- Utilized social media platforms to engage customers, share promotions, and stay top-of-mind with target audiences
- Maximized profitability with strategic pricing, discounting, and inventory management techniques
- Demonstrated adaptability by embracing new technologies or tools that enhanced productivity or facilitated better communication with clients
Prep/Line Cook, Dishwasher, Cashier, Barista
Nirvana Tea House & Cafe
03.2020 - 08.2021
- Stepped into additional roles during busy times to boost coverage of important roles
- Maintained proper temperatures, behaviors and controls to meet or exceed health department standards
- Operated cash register to record all transactions accurately and efficiently
- Established great relationships with staff by promoting team-oriented atmosphere through use of clear and thoughtful communication
- Educated staff by sharing knowledge and expertise of teas and merchandise
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Education
Online course in Conflict Resolution -
Sophia
Minneapolis, MN02.2024
Online course in Introduction to Business -
Sophia
Minneapolis, MN07.2023
Online course in Communication Design -
Sophia
Minneapolis, MN05.2023
High school diploma -
William E. Tolman High School
Pawtucket, RI06.2015
Skills
- Customer service
- Data entry
- Call center customer service
- Written and oral communication
- Complaint resolution
- Sales and upselling
- CRM navigation
- Multitasking and organization
- Decision-making
- Emotional intelligence
- Staff development
- Call handling
- Team leadership
Accomplishments
- Supervised team of 6-10 staff members.
- Achieved schedule adherence award by completing calls with accuracy and efficiency.
- Documented and resolved staff complaints which led to greater staff retention.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
English
Native or Bilingual
Interests
- Video Gaming
- Blogging
- Music
- Interior Design
- Exploring various forms of art, such as textile, digital, and painting, to nurture creativity and personal growth
- Yoga
- Pilates
- Regularly practice mindfulness and meditation for overall wellness
Timeline
Customer Service Call Center Representative
Automated Health Systems Inc.
10.2023 - Current
Receptionist/Administrative Assistant
Jetro Cash & Carry
01.2023 - 10.2023
Ecommerce Personal Shopper Lead
Shaws
10.2022 - 01.2023
Prep/Line Cook, Dishwasher, Cashier, Barista
Nirvana Tea House & Cafe
03.2020 - 08.2021
Barista/Operations
Starbucks | Nirvana Tea House & Cafe | CK
08.2019 - 10.2022
Clothing Brand Owner
Self Employment
06.2015 - Current
Online course in Introduction to Business -
Sophia
Online course in Communication Design -
Sophia
High school diploma -
William E. Tolman High School
Online course in Conflict Resolution -
Sophia
Similar Profiles
Edwina NelsonEdwina Nelson
Customer Service Representative at Automated Health Systems Inc.Customer Service Representative at Automated Health Systems Inc.
JERMEKA DENZMOREJERMEKA DENZMORE
Customer Service Supervisor at Automated Health SystemsCustomer Service Supervisor at Automated Health Systems
Unique BrookfieldUnique Brookfield
Customer Care Representative at Automated Health Systems Inc.Customer Care Representative at Automated Health Systems Inc.
Ashley GamosAshley Gamos
Customer Service Representative at Automated Health Systems Inc.Customer Service Representative at Automated Health Systems Inc.
Amber LundAmber Lund
Lead Food Supervisor at Hide-a-While RestaurantLead Food Supervisor at Hide-a-While Restaurant