LENNELL MCKINNEY

My responsibilities are to constantly patrol and be easily visible throughout the premises. I make sure there isn't anyone loitering throughout the property. I also check the vacant units throughout the property to ensure there isn't anyone trespassing. And I maintain post orders from several different properties to ensure that we are providing the service expected by property management.

• Identified issues and solutions to eliminate backlog and maximize workflows.
• Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.
• Helped office personnel with errands, paperwork and data entry.

• Secured building against unauthorized access and conducted regular patrols.
• Protected building users by screening vehicles, staff, and visitors.
• Monitored employees and visitors to guard against theft and maintain security of premises.
• Detected and deterred theft, vandalism, and other criminal behavior by maintaining visible presence.
• Identified potential security risks during daily patrols and reported findings to management.
• Provided escort services for visitors and personnel to ensure their safety.
• Responded to alarms and investigated disturbances.
• Monitored CCTV feeds of building and grounds.

• Helped guests sign in upon arrival and sign out when exiting premises.
• Enforced company policies regarding parking regulations and building access.
• Patrolled premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.

• Reported incidents, accidents, and irregularities in daily log for organizational record-keeping.
• Protected building users by screening vehicles, staff, and visitors.
• Patrolled public areas to detect irregularities and prevent unauthorized entry.

• Managed high-volume call center inquiries, ensuring customer satisfaction through effective communication.
• Resolved product or service issues by clarifying customer complaints and offering appropriate solutions.
• Utilized conflict resolution skills to handle difficult customer service scenarios gracefully.

• Compared disputed merchandise with original requisitions and information from invoices to prepare invoices for returned goods.
• Processed customer exchanges, refunds and bill adjustments to correct product or service problems.
• Solicited sales of new or additional services or products.

• Organized and updated member files to ensure accuracy and accessibility.
• Assisted in development of member service protocols, improving efficiency.
• Processed variety of transactions for members by answering questions and researching best option.

• Managed member service records, ensuring compliance with regulations.
• Determined charges for services requested, collected deposits and payments, or arranged for billing.
• Implemented feedback mechanisms, collecting member insights for service improvement.
• Assisted members with account inquiries and transactions.
• Responded to member inquiries, assisting members to make most effective use of service offerings.

• Maintained clean and orderly checkout areas to enhance customer experience.
• Managed queue effectively, reducing customer wait times.
• Processed customer payments using various methods including cash, cards, and mobile apps.