Lennette Brown
Mexico,MO
Summary
Organized professional skilled in managing office operations, documentation, and project coordination. Enhances workflow efficiency and fosters team collaboration through effective communication and event planning. Committed to driving organizational success with a focus on community engagement and adaptability to shifting priorities.
Overview
34
34
years of professional experience
Work History
Administrator
C2C Tyronn Lue Fund LLC
Mexico, MO
03.2026 - Current
- Managed daily office operations to ensure smooth workflow.
- Assisted in scheduling meetings and coordinating events for the organization.
- Maintained accurate records and organized documentation for easy access.
- Supported team members by providing administrative assistance.
- Communicated effectively with clients and stakeholders via email and phone.
- Handled incoming correspondence and routed messages to appropriate personnel.
- Processed invoices and managed payment requests in a timely manner.
- Created and maintained filing systems to optimize information retrieval.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Performed data entry tasks into computer databases from paper documents.
- Answered incoming calls and responded to customer inquiries.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Coordinated meetings, conferences, travel arrangements.
- Developed spreadsheets to track project progress, budgets and other related data.
- Served as the primary point of contact for external stakeholders, including clients and partners.
- Coordinated with IT department to resolve technical issues and maintain computer systems.
- Managed travel arrangements and accommodations for executive staff and visiting clients.
- Handled correspondence, including drafting emails, memos, and reports for senior management.
- Conducted performance evaluations and recommended training programs for staff development.
- Maintained positive working relationships with fellow staff and management.
- Assessed customer needs quickly and effectively.
Program Associate
Partners for Rural Impact
Mexico, Missouri
06.2024 - 02.2026
- Supported program development initiatives in rural community outreach efforts.
- Coordinated logistics for workshops and training sessions across multiple locations.
- Assisted in data collection and analysis for program evaluation purposes.
- Managed communication with stakeholders to ensure project alignment and support.
- Organized resources and materials for community engagement activities effectively.
- Facilitated participant registration and maintained accurate attendance records.
- Collaborated with team members on project planning and execution strategies.
- Actively participated in team meetings focused on improving current programming efforts.
- Monitored budgets to ensure fiscal responsibility of programs.
- Facilitated trainings on topics relevant to program operations.
- Drafted communications materials such as newsletters, press releases, brochures.
- Responded promptly and professionally to inquiries regarding programs or services offered by the organization.
- Developed relationships with key community partners involved in programming efforts.
- Managed databases used to track participants in programs.
- Organized and facilitated meetings with stakeholders to discuss program objectives.
- Provided technical assistance to staff members regarding program implementation strategies.
- Assisted management with planning and logistics for program activities.
- Produced and distributed memos, newsletters, and other forms of communication.
- Scheduled and coordinated meetings and travel arrangements for staff.
- Identified needs of customers promptly and efficiently.
- Set specific goals for projects to measure progress and evaluate end results.
- Worked closely with human resources to support employee management and organizational planning.
- Coordinated client meetings to discuss project updates and gather feedback. to provide project updates.
- Promoted awareness of programs through various marketing techniques.
- Identified potential areas for improvement within existing programs or services offered by the organization.
Case Manager
Arthur Center Community Health
Mexico, MO
02.2015 - 06.2024
- Coordinated client assessments to identify mental health needs and services.
- Advocated for clients' access to community resources and services.
- Collaborated with healthcare providers to ensure comprehensive client care coordination.
- Conducted regular follow-ups to monitor client progress and adjust care plans as needed.
- Monitored client progress through regular follow-up contacts.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Counseled clients on available resources within the community that could help meet their needs.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Provided referrals to appropriate health care providers or other community resources.
- Compiled reports on cases and submitted them to supervisors.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Assisted individuals with eligibility for available benefits.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Transitioned clients to different providers based on progress or needs.
- Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
- Supported family members by providing information on local support groups.
- Attended court hearings as a representative of the organization when needed.
- Negotiated with insurance companies and other payers to secure coverage for client services.
- Developed and maintained relationships with community resources and service providers.
- Maintained confidentiality and adhered to professional ethics and standards.
- Coordinated comprehensive care plans for clients to meet their individual needs.
- Oversaw multiple client caseloads to ensure timely service delivery, ensuring timely documentation and reporting.
- Provided referrals to appropriate medical, mental health, and social services.
- Educated clients and their families about their rights and available community resources.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Utilized case management software and databases for efficient information tracking.
- Collaborated with other service providers to ensure continuity of care for clients.
- Reviewed treatment plans against individual goals and healthcare standards.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
Office Nurse
Audrain Medical Center/SSM/Mexico Health Services
Mexico, Missouri
10.2003 - 02.2015
- Administered medications and treatments according to physician orders.
- Monitored patient vital signs and reported changes to medical staff.
- Assisted with patient assessments and documentation in electronic health records.
- Educated patients on health maintenance and disease prevention strategies.
- Coordinated care plans with multidisciplinary teams to ensure comprehensive patient support.
- Managed inventory of medical supplies and ensured proper storage compliance.
- Provided emotional support to patients and families during treatment processes.
- Reviewed patient chart information before visit, ordered necessary laboratory tests, escorted patient to examination room, obtained vital signs and conducted interview to update records.
- Completed electronic documentation, prior insurance authorizations and scheduling of appointments for patients prescribed for diagnostic and therapeutic services from specialists.
- Responded to routine patient inquiries, assessed patient needs, conferred with physician regarding care plan and assisted physician with sensitive components of examinations.
- Administered vaccinations to patients to prevent communicable diseases. to immunize against communicable diseases.
- Coordinated with physicians, nurses and other healthcare professionals to ensure quality patient care.
- Measured patients' weight, height, body temperature, pulse rate, and blood pressure each day.
- Prepared and administered vaccines, medications, controlled substances, and narcotics according to physician prescriptions.
- Maintained confidentiality of sensitive information related to patients' medical histories.
- Maintained accurate records of patient assessments, treatments and medications administered.
- Documented all relevant information for each patient encounter in the electronic medical record system.
- Responded quickly to medical emergencies within the office setting.
- Conducted follow-up calls after discharge to monitor recovery progress and address patient needs.
- Ensured all supplies were adequately stocked at all times for efficient workflow.
- Performed wound care and infection control according to established protocols.
- Participated in continuing education programs related to nursing practices.
- Provided direct patient care to a variety of patients with diverse needs.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Implemented new processes to successfully meet departmental objectives. and objectives by instituting new processes and standards for in-patient care.
Assistant Store Manager
Family Video
Mexico, Missouri
12.2001 - 10.2003
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised daily store operations and staff performance.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Trained new employees on customer service protocols.
- Handled customer inquiries and resolved complaints effectively.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Coordinated scheduling and ensured adequate staff coverage.
- Handled scheduling for store shifts to achieve adequate staffing.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored cash handling procedures for accuracy and security.
- Implemented store policies to enhance operational efficiency.
- Maintained inventory by checking merchandise to determine levels.
- Managed inventory levels and organized product displays.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Assisted in developing promotional campaigns to boost sales.
- Coordinated with vendors to secure product availability at competitive prices.
- Organized weekly meetings with department heads to review progress on key objectives.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained a safe working environment by enforcing safety regulations.
- Conducted frequent walk-throughs and directed team members to correct issues impacting store appearance.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Mitigated business risks by working closely with staff members and assessing performance.
- Structured HR consulting services to support clients during organizational developments and changes.
Office Manager
Lakeview Medical
Wentzville, Missouri
11.1999 - 11.2001
- Managed daily office operations and maintained organized filing systems.
- Coordinated staff schedules to ensure optimal coverage across all departments.
- Oversaw inventory management and ordered supplies to maintain efficient workflow.
- Implemented office policies and procedures to streamline operations and enhance efficiency.
- Facilitated communication between departments to streamline administrative processes.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Placed orders for necessary office supplies to ensure adequate stock levels. and equipment to maintain adequate inventory levels.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supervised staff members, organized schedules and delegated tasks.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Coded and entered daily invoices with in-house accounting software.
- Provided training to new hires on office policies and procedures.
- Created spreadsheets in Excel to track data such as vacation requests, sick days.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Planned and executed company events to enhance team engagement and morale. including holiday parties, team building activities .
- Prepared agendas for board meetings along with taking minutes during sessions.
- Assisted in budgeting and financial record-keeping for department expenditures.
- Assisted in recruiting, onboarding and training new employees.
- Maintained confidential records relating to personnel matters.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
ER/OB/Surgical/ICU/Orthopedic Technician
ST Joseph Hospital West
Lake St Louis, MO
06.1992 - 11.1999
- Assisted orthopedic surgeons during surgical procedures and patient assessments.
- Applied casts, splints, and braces according to physician instructions.
- Prepared and maintained orthopedic equipment and supplies for efficient operations.
- Handled surgical table equipment, positioned patients and applied plaster casts and dressings.
- Set-up surgical tables, instruments and supplies required for specific operations and assisted in preparation and draping of patient and operative area.
- Collaborated with medical staff to coordinate patient care plans effectively.
- Monitored patient progress and reported changes to healthcare team members.
- Maintained accurate patient records in compliance with hospital protocols.
- Maintained accurate patient records in accordance with HIPAA regulations.
- Monitored vital signs such as temperature, pulse rate, respiration rate and blood pressure before, during and after surgeries.
- Provided education to patients regarding their condition, treatment plan and post-operative care instructions.
- Instructed patients on proper use of crutches and braces following an injury or surgery.
- Provided wound care services such as changing dressings or applying topical ointments.
- Worked collaboratively with other healthcare providers including nurses, physicians and radiologists.
- Ordered medical supplies for the department according to established protocols.
- Performed medical history reviews and prepared patient charts for orthopedic surgeons.
- Communicated effectively with family members of patients.
- Maintained a clean, safe environment in the operating room at all times.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Collaborated with other healthcare professionals to ensure optimal patient care was provided.
Education
Bachelor of Science - Nursing
Maryville University of Saint Louis
St. Louis, MO05-2000
High School Diploma -
Fort Zumwalt Sr High
O'Fallon, MO05-1981
Skills
- Office management
- Document organization
- Scheduling coordination
- Invoice processing
- Data entry
- Executive support
- Administrative support
- Reporting and documentation
- Budget monitoring
- Records management
- Events coordination
- Meeting planning
- Meeting organization
- Mail handling
- Calendar management
- Community engagement
- Stakeholder communication
- Stakeholder engagement
- Stakeholder collaboration
- Customer service
- Customer relations
- Client relations
- Client referrals
- Problem resolution
- Problem-solving
- Critical thinking
- Decision-making
- Time management
- Attention to detail
- Organizational skills
- Multitasking organization
- Flexible availability
- Team collaboration
- Team management
- Staff training
- Employee training
- New hire onboarding
- Staff hiring
- Performance tracking
- Resource management
- Resource allocation
- Supply management
- Inventory management
- Compliance documentation
- Documentation and control
- Records management
- Documentation and reporting
- Transition planning
- Requirements gathering
- Relationship development
- Relationship building
- Community resources
- Project coordination
- Operational management
- Operational procedures
- Communication skills
- Active listening
- Relationship management
- Employee engagement
- Corporate events
- Problem-solving
- Operational procedures
- Mail handling
- Multitasking skills
- Relationship management
- Employee engagement
Affiliations
- Mexico Public School Board Vice President
- Presser Arts Center Board Member
- Bright Futures Board Chairperson
- Eugene Field PTO President
- Eugene Field Bright Futures Chair
Timeline
Administrator
C2C Tyronn Lue Fund LLC
03.2026 - Current
Program Associate
Partners for Rural Impact
06.2024 - 02.2026
Case Manager
Arthur Center Community Health
02.2015 - 06.2024
Office Nurse
Audrain Medical Center/SSM/Mexico Health Services
10.2003 - 02.2015
Assistant Store Manager
Family Video
12.2001 - 10.2003
Office Manager
Lakeview Medical
11.1999 - 11.2001
ER/OB/Surgical/ICU/Orthopedic Technician
ST Joseph Hospital West
06.1992 - 11.1999
Bachelor of Science - Nursing
Maryville University of Saint Louis
High School Diploma -
Fort Zumwalt Sr High