Lennis Resendiz
Tracy,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help patients and grow medical assistant skills.
Overview
4
4
years of professional experience
Work History
Sales Representative Team Leader
Cricket Wireless
02.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Used customer insights to develop innovative sales strategies to increase sales.
- Negotiated contracts with clients and developed relationships with key personnel.
- Greeting customers answering telephone in pleasant and helpful manner
- Accepts payments over the counter, fills out receipts and balances cash at end of day with deposits
Shipping and Receiving Clerk
Home Depot
01.2020 - 01.2023
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Reviewed order data to verify transactions and shipping dates.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Answer telephone, screens and routes calls appropriately, takes messages, and provides information efficiently.
- Processes requests for records
- Participates in meetings
- Knowledge of grammar, spelling, and punctuation to type patient information
- Operating computer and machinery, photocopy and facsimile (FAX) machine
- Skill in greeting patients and answering telephone in pleasant and helpful manner
- Ability to communicate clearly
- Ability to sort and file materials correctly by alphabetic or numeric systems
- Ability to establish and maintain effective working relationships with employees, and public
Sales Representative
Cricket Wireless
04.2019 - 02.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Maintained customer accounts and relationships.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
Associate Degree in Nursing - Medical Assistiant
Carrington College California - Sacramento
Stockton, CA07.2024
High School Diploma -
Merril F. West High
Tracy, CA05.2019
Skills
- Knowledge of grammar, spelling, and punctuation to type patient information
- Skill in operating computer and FAX machine
- Skill in greeting patients and answering telephone in pleasant and helpful manner
- Communicate clearly
- Maintain effective working relationships with patients, employees, and public
- Staff Training
- Business Development Understanding
- Active Listening
- Microsoft Outlook
- Customer Consulting
Languages
Spanish
Full Professional
Timeline
Sales Representative Team Leader
Cricket Wireless
02.2023 - Current
Shipping and Receiving Clerk
Home Depot
01.2020 - 01.2023
Sales Representative
Cricket Wireless
04.2019 - 02.2021
Associate Degree in Nursing - Medical Assistiant
Carrington College California - Sacramento
High School Diploma -
Merril F. West High
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