Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
Evaluated operational procedures regularly to identify inefficiencies or redundancies requiring immediate attention.
Increased overall efficiency by streamlining operations and implementing standardized processes across multiple units.
Chief Assistant
Kumon Math and Reading Center
09.2016 - 05.2019
As chief assistant, my responsibilities are managing a small staff of employees while making sure they were performing at their best. I also have to provide outstanding teamwork and show leadership skills by
Training the staff on new material
Making sure all employees were on time
Hosted meetings twice a month for center modifications and Q&As
Consistent pep talks before work
Manager
Arby's
01.2013 - 09.2015
As a manager, my responsibilities include watching over a restaurant, managing employees, inventory counts, and much more.