Lennon MacNaughton
Kansas City,MO
Summary
Adaptable college student with 5+ years of work experience and a proven knowledge of customer satisfaction. Aiming to leverage my abilities to successfully fill the role at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Grounds Crew Member
Kansas City Royals Baseball Club
2023.02 - Current
- Perform various tasks throughout the days of games such as painting foul lines, matting infield dirt, installing bases, cleaning dugouts/bullpens, and pulling tarp on and off of field when it rains
- Operate automatic transmission Gators
- Ensure field is in best condition possible for players, coaches, and umpires, as well as for the fans to view.
Manager
Culver's
2018.08 - 2023.08
- Be able to answer any questions guests may have about the menu, or restaurant operations
- Held team members accountable during shift by effectively coaching to improve performance
- Managed store closing and opening procedures to ensure safety and security
- Managed daily operations of the shift, including scheduling staff members, delegating tasks, and resolving customer complaints
- Utilized effective communication skills to motivate team members to achieve goals.
Usher
Kansas City Royals Baseball Club
2021.05 - 2022.10
- Greet patrons attending entertainment events
- Settle seating disputes or help solve other customer concerns
- Provide assistance with patrons' special needs, such as helping those with wheelchairs
- Have a knowledge of the game of baseball and be able to answer questions about the team
Education
Undergraduate - Business Administration
Northwest Missouri State University
Maryville, MOHigh School Diploma -
Park Hill South High School
Riverside, MO05.2021
Skills
- Cash Sales Counts
- Assigning Work
- Guest Satisfaction
- Team Leadership
- Feedback Acceptance
Certification
Eagle Scout
Timeline
Grounds Crew Member
Kansas City Royals Baseball Club
2023.02 - Current
Usher
Kansas City Royals Baseball Club
2021.05 - 2022.10
Manager
Culver's
2018.08 - 2023.08
Undergraduate - Business Administration
Northwest Missouri State University
High School Diploma -
Park Hill South High School
Eagle Scout
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