Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lennon Ofoley

Clarkston

Summary

Dynamic Store Manager at Salon Centric with a proven track record in customer service and inventory control. Successfully enhanced customer satisfaction ratings through effective problem-solving and proactive communication. Skilled in POS operation and reconciliation of tills, fostering a positive environment that maximized sales and minimized shrinkage.

Overview

9
9
years of professional experience

Work History

Store Manager

Salon Centric
04.2022 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Supervised guests at front counter, answering questions regarding products.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Assisted in recruiting, hiring and training of team members.



General Manager

The Mad Hatter Tea Shop
01.2019 - 04.2022
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • I created custom wellness blends and did one on one blending for customers.
  • I hosted huge tea parties ever quarter.
  • I also attended the World Tea Expo to network, and meet new vendors.

Clinic Coordinator/Assistant to the Director

Snake River Community Clinic
09.2016 - 01.2019
  • Reduced patient wait times through effective management of patient flow and resource allocation.
  • Implemented a comprehensive training program for new volunteer members, resulting in quicker integration into the clinic team and increased overall performance.
  • Stream lined the way patients signed up to be seen at the free clinic. Minimizing wait times for patients and freeing up the volunteers to focus on other things.
  • Assisted with triaging the patients, as well as assisting in the pharmacy when needed.
  • Assisted in inventory of the pharmacy.
  • Fundraising and public speaking to raise funds for the clinic.
  • Balancing of petty cash.
  • Assisted in recruiting Dentists to volunteer at our Dental clinic.
  • I was in charge of Thank-you letters to our donors.
  • On occasion dealing with very unruly patients.
  • Trained the volunteer social works on how the free clinic works.




Education

Vocational - Cosmetology

Greenwood Academy of Hair
Seattle, WA

General

Ballard High School
Seattle, WA
06-1994

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Reconciliation of tills
  • Operation of POS system
  • Inventory control
  • Typing 50 WPM
  • Ten key
  • De-escalation of different situations involving the general public

Timeline

Store Manager

Salon Centric
04.2022 - Current

General Manager

The Mad Hatter Tea Shop
01.2019 - 04.2022

Clinic Coordinator/Assistant to the Director

Snake River Community Clinic
09.2016 - 01.2019

Vocational - Cosmetology

Greenwood Academy of Hair

General

Ballard High School

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