Summary
Overview
Work History
Education
Skills
Timeline
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Lennon Zettler

Meridian,MS

Summary

Highly-motivated Customer service associate with desire to take on new challenges. Calm and composed in stressful situations with a successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Hostess

Olive Garden
Merdian, MS
05.2023 - Current
  • Handled cash payments and reconciled daily transactions accurately.
  • Greeted guests warmly upon arrival, seating them promptly.
  • Verified reservations and wait times with customers.
  • Maintained a clean and organized dining area.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Provided menus to customers and answered questions regarding menu items.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Accurately recorded customer information into reservation system.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Resolved any customer complaints or issues quickly and professionally.
  • Provided excellent customer service by addressing customer needs promptly.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.-

Manager/Server

Mia's Caffe
Meridian, MS
05.2022 - 04.2023
  • Calculated charges, issued table checks and collected payments from customers.
  • Reconciled cash register at close of business, verifying totals and quickly resolving discrepancies.
  • Managed cash register operations including ringing up orders and processing payments accurately.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Assigned duties to servers and monitored their performance.
  • Monitored the dining room for cleanliness, proper table maintenance, and customer satisfaction.
  • Supervised service staff in providing quality service to customers in a timely manner.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with customers.
  • Coordinated food delivery from kitchen to ensure accuracy of order placement and timeliness of service.
  • Tracked inventory levels of restaurant supplies and placed orders as needed.
  • Provided guidance to servers on proper etiquette when dealing with customers.
  • Maintained an efficient working environment by ensuring all areas were stocked with necessary equipment and supplies.
  • Ensured compliance with health department regulations by monitoring food safety practices throughout the restaurant.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Hostess/Server

Mugshots Grill & Bar
Meridian, MS
09.2020 - 04.2021
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Handled cash payments and reconciled daily transactions accurately.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Checked identification of customers prior to serving alcoholic beverages.
  • Monitored customer satisfaction levels throughout their meal experience.
  • Ensured compliance with health and safety regulations at all times.
  • Communicated clearly with kitchen staff regarding customer orders.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Provided excellent customer service by addressing customer needs promptly.
  • Resolved any customer complaints or issues quickly and professionally.

Education

Certification - Welding Technology

Meridian Community College
Meridian
05.2023

High School Diploma -

Northeast Lauderdale High School
Meridian, MS
05.2022

Skills

  • Reservations Management
  • Complaint Handling
  • Cash Handling
  • Relationship Building
  • Professional Demeanor
  • Customer Relationship Management
  • Guest Engagement
  • Customer Service-Oriented
  • Staff Training
  • Effective Customer Upselling
  • Menu Memorization
  • Check Payment Processing
  • Point of Sale Systems
  • Positive and Professional
  • Event Planning
  • Products and Services Knowledge
  • Inbound Customer Calls
  • Table Bussing
  • Food Running

Timeline

Hostess

Olive Garden
05.2023 - Current

Manager/Server

Mia's Caffe
05.2022 - 04.2023

Hostess/Server

Mugshots Grill & Bar
09.2020 - 04.2021

Certification - Welding Technology

Meridian Community College

High School Diploma -

Northeast Lauderdale High School

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Lennon Zettler