LENNOX FERRIS
Deland
Summary
Professional with significant expertise in security management and risk mitigation. Demonstrates strong focus on team collaboration, ensuring reliability and adaptability in dynamic environments. Skilled in threat assessment, crisis management, and developing robust security protocols. Valued for integrity, strategic thinking, and effective communication.
Overview
37
37
years of professional experience
Work History
Chief Security Officer
VGroup Concepts
01.2004 - Current
- Provided management with daily reports on security activities and incidents
- Monitored building security and team activities through CCTV and foot patrol
- Verified resource allocation, assessed customer security needs, and coordinated manpower to meet demands
- Coordinated employee schedules to ensure adequate coverage for facility security
- Prepared reports on equipment or property damage, theft, presence of unauthorized individuals, or unusual occurrences
Assistant Store Manager of Operations
Ross Dress for Less
07.2018 - 07.2021
- Reduced shrinkage with effective loss prevention strategies
- Resolved escalated customer service issues
- Developed and strengthened teams through sales floor leadership and personnel management
- Managed weekly staffing schedules to meet budget requirements
Retail Store Manager
Wireless Management
01.1999 - 01.2018
- Company Overview: Companies include: Alltel, Cricket, Nextel, Sprint, Verizon
- Managed daily in-store personnel sales and activities
- Maintained daily store operations
- Resolved customer service issues effectively
- Responsible for interviewing, selecting, training, and coaching staff
- Taught staff problem-solving methods for customer service issues
- Companies include: Alltel, Cricket, Nextel, Sprint, Verizon
Ammunition Specialist/Special Weapons Handler
United States Army
08.1988 - 08.1991
- Provided support for Operation Desert Storm
- Awards: Good Conduct Medal, Certificate of Achievement
- Honorable Discharge
- Rank: E-4
Education
Certified Electronic Technician - COMPUTER ELECTRONICS
ECPI College of Technology
12.1996
Skills
- Security personnel training
- Daily incident reporting
- Team leadership
- Skilled in conflict resolution
- CCTV monitoring
- Relationship building and management
- Surveillance
- Operations management
- Employee relations
- Staff hiring
- Threat assessment
- Loss prevention expertise
- Retail theft investigations
Timeline
Assistant Store Manager of Operations
Ross Dress for Less
07.2018 - 07.2021
Chief Security Officer
VGroup Concepts
01.2004 - Current
Retail Store Manager
Wireless Management
01.1999 - 01.2018
Ammunition Specialist/Special Weapons Handler
United States Army
08.1988 - 08.1991
Certified Electronic Technician - COMPUTER ELECTRONICS
ECPI College of Technology
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