Lenny Escobido

• Proficient Program Delivery Manager(PDMG) contractor assigned FEMA, to collaborated with State of Florida Division of Emergency Management(FDEM), in support of FEMA eligible applicants to assist in processing project application for damages and activity cost reimbursement as a result of Federally declared natural disaster for six hurricane storms.
• Focused on process of Robert T. Stafford Act and Public Assistance Program and Policy Guide(PAPPG) guiding Florida applicants through FEMA cost reimbursement process Phase 1 through Phase 3 .
• These activities include the Exploratory Call(EC), Recovery Scoping Meeting(RSM), assist applicant with submitting Damage Inventory, schedule and create FEMA Inspection Work Orders, create Small or Large project applications on the Grants Portal/Grants Manager platform as Streamline Project Applications(SPA) for emergency work, and Standard Projects.
• Successfully guide applicant through phase activities such as Exploratory Call(EC), in-person Recovery Scoping Meeting(RSM), Follow-Up Meetings, gathering Damage Inventory, creating Category A through Z projects, gathering supportive documentation to substantiate all submitted scope work and costs. Prioritize deliverables that align with Public Assistance Program Policy guidelines as well as State guidelines and all reviews.
• Managed project application though review phases by Consolidated Resource Center(CRC), Mitigation, Environmental Historical Preservation(EHP) and addressing specific project requirements. Address specialized projects such as Mosquito Abatement, Asbestos Abatement, specialized projects, private non-profit organization projects. Met continuously weekly with applicant for current project updates and acquired documentation such as local and national permitting, while adhering to all Federal and local environmental impact requirements regarding seashore areas and wildlife species.
• Mentored junior team members through process by example and collaborated on problem solving with senior leadership team approvals on policy and procedure.
• Ensured successful delivery outcomes by peer reviews and Task Force Leader(TFL) reviews before submitting project application to review process. This activity resulted in approximately $6 million in obligated projects and Florida State dispersal funding.

Employed as contractor for New York Department of Homeland Security Emergency Services(DHSES) in position of Public Disaster Assistance Representative(PDAR) as an advocate for applicants in both FEMA declared disasters DR4615-NY (flooding remnants of Hurricane Ian), and DR4480-NY COVID pandemic. Regarding DR4615-NY, attended online conference of site inspection meetings on a weekly basis. Went out on assigned onsite inspections with FEMA site team and inspectors, mitigation inspector, City University of New York or New York Office of Management and Budget to inspect, assess flood damages to facilities and sites. These include; HVAC, electrical, air vent systems, state buildings, education facilities, boiler rooms, sink holes, public parks, and mitigation inspections. Clarified information on Site Inspection Report and reported after every inspection. Kept analysis activity in Grants Portal of all projects assigned to in disaster. Prepared for project closeouts assessing applicants P-4 and answered questions towards closeout process. Regarding DR4480-NY, worked in Grants Portal application to review and/or upload project specific documents such as Contract Summaries, Damage Inventory, Invoices, Force Account Labor Summaries, Procurement Policy, Disposition Letters, and Materials Summaries to further develop project scope. Attended and scheduled conference meetings with NY applicants, specifically Private Non-Profit organizations, FEMA Project Delivery Manager(PDMG), to submit streamline applications and large projects towards DHSES and FEMA reviews. Became successful in getting projects to Consolidated Resource Center(CRC) consistently for obligation and award while meeting timeline objectives. Processed Progress Payment Requests assigned to New York DHSES Disaster Assistance Representative Team. Create documentation folders and run summary samplers to verify proof of payment and prepare Progress Payment Report, Routing Slip, and required documents for review. Reported to and consulted with peer senior NY State Coordinator on progress of applicant applications. Successfully completed; all mandatory NY State workplace training that is compliant with Federal workplace standards, correct charging of work hours to projects, and submit timely expense reports.

• Employed as a contractor for Elite Business Strategies(EBS), subcontractor for Rumph & Associates, under direction of The State Of Virginia Common Wealth, Department of Emergency Management, for public assistance(PA) program EDUCATE VACCINATE.
• Category B Emergency Protective Measures responsibilities include introduction briefing with various stakeholders; Virginia Department of Emergency Management, Virginia Department of Health in various Hampton Road areas such as Chesapeake, Norfolk, Portsmouth and Virginia Beach or pandemic education information activity, and events that provided Pfizer, Moderna, and Johnson & Johnson vaccines.
• Also worked in conjunction with various community and civic organizations to get information out to community residents and direct their interest to get immunization COVID-19 vaccinations at various Federal(FEMA), State level, Virginia Department of Health(VDH) vaccination clinics. Locations of clinics include Virginia Beach Convention Center, Military Circle Mall, faith-based organizations, community centers, and local events.
• Practice of Personal Protection Equipment(PPE) and sanitized equipment was used at all public gatherings to assist with events, that also included VDH Prep Mod software registration. HIPPA certified and trained to be able to correctly handle public information, to make vaccine registrations, telephone calls, and emails to public.
• Deployment program EDUCATE VACCINATE included leading teams for door to door community campaign with flyers, door hangers that would promote events and locations that would host vaccination clinics. Marketing material would need to be processed by marketing department of Green Street Communications, and approved by Virginia Department of Health and Elite Business Team. Senior County Staff were responsible for logistically organizing and scheduling teams for canvassing, making telephone calls, sending individual emails. Registration events include protocol for setting up registration team tables, accessing WiFi, Department of Health PrepMod software and use of PPE.
• Reporting all activity daily on results and outcomes of door hanger/flyers campaign were emailed daily to Lead Coordinator with event photos and statistics of registrations taken, vaccinations done, number of interactions with public. Field work had personnel use EDUCATE VACCINATE vests and use precaution for safety reasons.
• Deputy Leads reported forthcoming daily activities on morning Zoom meeting, and all statistics and activity results reported on daily evening Zoom meetings.
• Result of campaign resulted in 70% of Common Wealth of Virginia residents being 1st dose vaccinate. By June 2021, this improved vaccination rankings from 48 out of 50 states, to 7th nationally.

• Most recent declared emergency disaster deployments include DR4442-MN and DR4416-TX. Established with applicant expectations of Public Assistance Grant process using Grants Manager New Delivery Business Model.
• Provide FEMA recommendations for eligibility and priority of assignments to include but not limited to: reviewing client information gathered during Preliminary Damage Assessment (PDA) for assigned applicants, conducts exploratory calls to gather information from applicants, and understands each applicants' projects and recovery priorities based upon Categories A through F of applicant, such as Category B Emergency Protective Measures.
• Coordinated site inspections with applicants and Site Inspector Task Force Leader and identifying when technical expertise such as Environmental and Historical Preservation(EHP), and Hazard Mitigation, may be needed throughout program delivery process.
• Serves as liaison for applicant about their status within process by facilitating regular meetings via MS Teams or Skype software, or meet in-person when permissible, while tracking and following up with applicants .
• Using Grants Manager New Delivery Business Model Manager tool, create clients' category projects based upon threshold amounts, coordinates transmittal of documents through Consolidated Resource Centers(CRC). Assist and familiarize applicant in Grants Portal to process and upload documentation.
• Oversees claims process by reviewing and validating damage details, scopes of work, and costs with applicants documentation according to project timeline. • Participated in regular FEMA leadership meetings by providing accountable updates on work status, evaluates claims, makes recommendations to as to whether claim is applicable to disaster and resolves eligibility issues.
• Closed out of projects by assisting with development of Determination Memo and communicating final determinations to applicants. • Conducts exit briefing(RTM) and Category Z funding project with applicant and attain all sign-offs.
• Receive updated training and procedure as continually required.

• Deployed to FEMA declared disaster events; DR4277-Louisiana, DR4322-Texas, DR4340-USVI, DR4393-North Carolina, DR4365-Hawaii.
• Performed Individual Assistance(IA) inspections of residential dwellings damaged only during declared disaster event. Met with FEMA disaster survivor (or approved designate) at damaged dwelling and be escorted through dwelling by applicant.
• Explain FEMA provided documents and answer basic questions from applicants about FEMA process. Verify ID, Insurance status, Ownership (only for owners), Occupancy, and Household Composition, then upload to field tablet equipment database for processing.
• Completed all required training successfully for FEMA field policies and software tools usage.

• Sole proprietorship business called Island Aloha Grill: Restaurant, Festival Vendor, Event Food Caterer. Immediate marketing exposure by 25% as part-time family food business at festival grounds and joining of business organization.
• Established successful small culinary business, creating business plan and completing all business requirements to open festival and catering business, to eventual restaurant ownership.
• Increased marketing and sales by 40% with exposure by becoming involved with business organizations and held term as President of The Mountain Business Association.

• In response to declared disaster 2012's Hurricane Sandy Storm, DR4085-New York, became at first contractor Inbound Call Taker, then to Lead, advancing to Call Shift Supervisor. Acquired Disaster Assistance knowledge in training environment, and answer Registration Intake phone calls inbound to Disaster Assistance Helpline call center located in Denton, Texas (TXNPSC).
• Registration Intake calls required creating application specifically for disaster victims who require assistance to return their home to Safe, Sanitary, and Functional shelter. Answered applicant Tier 1 Helpline calls include reading privacy act, proper verification, update registration information, give State referral program information, and answer caller questions as required by job role in limited capacity. Types of assistance applicant received include Rental Assistance, Personal Property, and Transient Accommodations Assistance.
• When required, warm transferred applicants to Tier II Specialist for various assistance including Inspection Requests, Appeals, Re-certification, Reinstatement Requests, and STEP program. Other caller transfers identifying their needs are put in contact with Small Business Administration(SBA), National Lodging Corporation(NLC), Recoupment Desk, National Flood Insurance Plan (NFIP), Fraud Hotline, and Congressional Hotline/Media Hotline as required by caller.
• Used online FEMA system tools such as Processing Procedure Manual(PPM), Tier 1 Reference Helpline Guide for proper procedures, and online referral resources such as FEMA.gov website, to give applicant.
• Supervisor role taken on after successful Agent, Lead roles, and managing approximately 300 Agents and 15 Leads. Supervisory role also include communicating current Pre-Shift information to agents in four meetings daily, taking Supervisory Calls, manage changing schedules of agent breaks/lunches, agent seating, determine top agents to become Leads, top agents to get advanced training who would assist applicant as Tier 1 Advance Agents, PPI Agents, Indexing Agents, and special projects such as a Language Line group.
• Assist Site Monitoring agents using CMS Supervisor software to manage for performance and policy requirements including agent coaching, disciplinary action or releases.
• Staff successfully managed contractor group per Quality Control scores were always recognized in 90 percentile throughout project and first out of three national NPSC Call Center, such that 30 day option extension stay was invoked as success accolade received by FEMA staff and applicants per positive review of contractors agents group.