Lenny Grace
Daytona Beach
Summary
Proven server with a track record of exceptional customer service and strong work ethic, notably at Cheesecake Factory Inc. Skilled in cash handling and guest engagement, adept at upselling and ensuring customer satisfaction through attentive service. Excelled in fast-paced environments, enhancing dining experiences and maintaining high standards of professionalism.
Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in the serving role.
Overview
8
8
years of professional experience
Work History
Server
Crabby's Oceanside
06.2022 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Bubba Gump Shrimp
06.2020 - 07.2022
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Cheesecake Factory Inc
01.2017 - 07.2020
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
High School Diploma -
Winter Spring High School
Winter Springs, FL06-2009
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Menu memorization
- Tableside etiquette
Timeline
Server
Crabby's Oceanside
06.2022 - 12.2024
Server
Bubba Gump Shrimp
06.2020 - 07.2022
Server
Cheesecake Factory Inc
01.2017 - 07.2020
High School Diploma -
Winter Spring High School
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