Leonard Kersten
Wausau,WI
Summary
Organized Office Professional with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
39
39
years of professional experience
Work History
Guest Service Advocate
Target
Weston, WI
11.2018 - 05.2021
- Analyzed customers' issues and complaints and initiated corrective actions.
- Greeted each customer and solved all issues and complaints via face-to-face or on phone.
- Worked effectively with fellow team members
Team Store / Sales Support Representative
Eastbay
Wausau, WI
09.2018 - 04.2021
- Placed orders for road sales representatives
- Used Jira to receive and monitor progress of orders / team stores
- Used OnBase to submit purchase orders and sales tax forms to accounting
- Used Converge to make credit card payments
- Created Team Stores for Sales Reps
Customer Care Level II
Footlocker
Wausau, WI
11.2017 - 09.2018
- Provided phone support for Footlocker and its sister companies
- Regularly handled 75+ calls per shift
- Mentored new Level I employees
- Resolved problems swiftly and satisfactorily for disgruntled customers
Office Manager
Kersten Lumber Company
Birnamwood, WI
04.1989 - 11.2017
- Managed all accounting functions
- Performed all Human Resource functions for 35 employees including health insurance and 401k plan
- Tracked employee injuries and completed required worker's comp forms
- Created safety program and conducted all OSHA required training
- Performed all administrative assistant duties
- Managed record keeping for Kersten Trucking Company
Personnel
US Air Force
06.1984 - 04.1989
Education
Associates - Accounting
Northcentral Technical College
Wausau, WI05.1991
Skills
- Customer service background
- Organization and Time Management
- Quality Assurance
- Staff Development and Training
- Microsoft Office Suite
- Documentation and Recordkeeping
- Account Reconciliation
- Multitasking and Prioritization
- Friendly and Relatable
- Confidence and Drive
Timeline
Guest Service Advocate
Target
11.2018 - 05.2021
Team Store / Sales Support Representative
Eastbay
09.2018 - 04.2021
Customer Care Level II
Footlocker
11.2017 - 09.2018
Office Manager
Kersten Lumber Company
04.1989 - 11.2017
Personnel
US Air Force
06.1984 - 04.1989
Associates - Accounting
Northcentral Technical College
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