Lenny Pina
Randolph,MA
Summary
Results-driven customer service professional focused on delivering exceptional support for diverse needs. Successful at managing concerns and resolving conflicts to maximize customer satisfaction. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Behavioral Health Technician
The Stepping stones group LLC
02.2022 - Current
- Identified and addressed individual mental health challenges to support patients.
- Completed patient reports daily and submitted to management for evaluation.
- Planned and implemented safe interventions consistent with treatment goals.
- Documented patient interactions in compliance with HIPAA requirements.
- Engaged clients in therapeutic groups to promote coping skills, education, and life skills.
Credit Repair Specialist /Business Dep Manager
Credit Clique LLC
Chicago, IL
10.2020 - Current
- Consulted with customers to resolve complaints and verify financial and credit transactions
- Developed solid relationships with staff, customers, and vendors
- Worked effectively with a diverse team to accomplish daily objectives and meet long-term goals
- Monitored employees and guests to prevent theft
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance
- Educated clients on best practices for maintaining a healthy credit score moving forward.
- Assisted customers in understanding their rights under the Fair Credit Reporting Act.
- Coached, mentored and trained team members in order to improve their job performance.
Behavioral Health Technician
Innovative Autism connections LLC
Lunenburg, MA
11.2019 - 02.2022
- Managed crisis situations effectively with effective use of therapeutic communication skills centered on calm approaches and avoidance of power struggles
- Entered, transcribed, recorded, stored, and maintained patient information in written or electronic forms
- Assisted with personal needs and ADL requirements such as feeding help and grooming support.
Education
Real Estate Student -
Metropolitan School of Real Estate
08.2023
Board Certified Credit Repair Speaccialist -
Chicago, IL
Massachusetts10-2022
Licensed Esthetician -
Elizabeth Grady School
10.2020
Skills
- Planning
- Task prioritization
- Recordkeeping
- Customer evaluation
- Critical thinking
- Time management
- Paperwork Processing
- Account Updating
- Appointment Scheduling
- Inbound and Outbound Calling
- Data Entry
- Scheduling
Timeline
Behavioral Health Technician
The Stepping stones group LLC
02.2022 - Current
Credit Repair Specialist /Business Dep Manager
Credit Clique LLC
10.2020 - Current
Behavioral Health Technician
Innovative Autism connections LLC
11.2019 - 02.2022
Real Estate Student -
Metropolitan School of Real Estate
Board Certified Credit Repair Speaccialist -
Chicago, IL
Licensed Esthetician -
Elizabeth Grady School