Open To Work
Lenny Rosiles-Walden
Chowchilla,CA
Summary
Talented individual offering 20+ years of experience in giving prompt, efficient and quality service. Proficient in operating credit card machines, balancing cash registers and promoting upcoming bar events and programs. Competent in preparing classic cocktail recipes.
Customer-oriented well-versed in overseeing movement of liquor, beer and specialty drinks. Diligent in intricate supply restocking tasks and customer area cleanliness. Strong team leader and bar staff trainer lends hands-on organization and understanding to approach.
Maintain smooth, efficient and profitable bar by consistently meeting customer needs while controlling costs. Knowledgeable about all types of beer, liquor and mixed drinks. ServeSafe-certified and experienced in monitoring guests for signs of extreme intoxication.
Well-rounded with wide-range history in the service industry. Bringing passion for the industry and fun. Holder of positive attitude with unwavering commitment to customer service.
Overview
28
28
years of professional experience
Work History
Cashier
Home Depot
Livermore, CA
10.2020 - 02.2023
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Answered customer questions and provided store information.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Bartender
Uncle Roy's County Saloon
Hayward, CA
01.1996 - 06.2004
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Collected food, wine and appetizer orders from patrons and promoted upsell items.
- Engaged in small talk with patrons to build rapport and earn repeat business.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
- Worked with management to plan and implement special events to boost customer numbers and profits.
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Reduced inventory losses by creating new drink menu items to move older products.
- Stocked bar with beer, wine, liquor and related supplies.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Upsold customers from shelf to premium brands to help boost sales.
- Balanced daily registers and generated sales reports for management.
- Planned and coordinated special events to boost customer numbers and profits.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Completed regular bar inventories and daily requisition sheets.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Poured wine, beer and cocktails for patrons.
- Collected and organized daily till totals and tips.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Bartender
Gene O's Bar
Hayward, CA
07.1997 - 12.1998
- Balanced daily registers and generated sales reports to support financial and administrative objectives.
- Worked with management to plan and implement special events to boost customer numbers and profits.
- Engaged in small talk with patrons to build rapport and earn repeat business.
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
- Stocked bar with beer, wine, liquor and related supplies.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Upsold customers from shelf to premium brands to help boost sales.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Balanced daily registers and generated sales reports for management.
- Planned and coordinated special events to boost customer numbers and profits.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Completed regular bar inventories and daily requisition sheets.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Poured wine, beer and cocktails for patrons.
- Collected and organized daily till totals and tips.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Bartender
Tambo's Bar
Hayward, CA
06.1995 - 06.1998
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Designed and implemented new cocktails to drive customer interest and sales numbers.
- Upsold customers from shelf to premium brands to help boost sales.
- Stocked bar with beer, wine, liquor and related supplies.
- Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
- Balanced daily registers and generated sales reports to support financial and administrative objectives.
- Worked with management to plan and implement special events to boost customer numbers and profits.
- Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Engaged in small talk with patrons to build rapport and earn repeat business.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Collected and organized daily till totals and tips.
- Poured wine, beer and cocktails for patrons.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Trained new bartenders on drink preparation and upselling techniques.
- Completed regular bar inventories and daily requisition sheets.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Planned and coordinated special events to boost customer numbers and profits.
- Balanced daily registers and generated sales reports for management.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Bartender
Union Jack's Pub
San Lorenzo, CA
03.1996 - 06.1997
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Upsold customers from shelf to premium brands to help boost sales.
- Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
- Reduced inventory losses by creating new drink menu items to move older products.
- Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
- Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
- Worked with management to plan and implement special events to boost customer numbers and profits.
- Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Promoted customer safety by maintaining current list of available ride services for inebriated customers.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Balanced daily registers and generated sales reports for management.
- Planned and coordinated special events to boost customer numbers and profits.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Completed regular bar inventories and daily requisition sheets.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Poured wine, beer and cocktails for patrons.
- Collected and organized daily till totals and tips.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Education
GED -
Sequoia High School
Redwood City, CA06.1988
Hairstyling/Nails
Ganaye Academy of Cosmetology
Redwood City, CASkills
- Outstanding customer service
- Safe serving knowledge
- Balancing the cash register
- Extensive beer knowledge
- Cash register operation
- Cash and credit transactions
- Organizational ability
- Excellent judgment
- Service-oriented mindset
- Courteous
- Outgoing personality
- Anticipating guest needs
- Suggestive selling
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteTimeline
Cashier
Home Depot
10.2020 - 02.2023
Bartender
Gene O's Bar
07.1997 - 12.1998
Bartender
Union Jack's Pub
03.1996 - 06.1997
Bartender
Uncle Roy's County Saloon
01.1996 - 06.2004
Bartender
Tambo's Bar
06.1995 - 06.1998
GED -
Sequoia High School
Hairstyling/Nails
Ganaye Academy of Cosmetology
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