Lenny Thompson
Tucson,AZ
Summary
Critical thinking Principal Software Analyst with proven success at driving software projects to meet business and user needs. Integrates technical and programming expertise with broad understanding of stakeholder requirements. Works under pressure and communicates concisely and clearly with customers, developers and management.
Overview
23
23
years of professional experience
Work History
Principal Software Analyst
Sage
01.2006 - Current
- Identify and prioritize client needs
- Managed internal data, including identifying risks to data integrity, disaster recovery and restoration
- Provided high levels of technical support for internal staff and customers
- Identify client needs and develop customized solutions; this involves understanding primary objectives and implementing solutions
- Responsible for troubleshooting and diagnosing hardware and software faults across all platforms
- Demonstrate strong interpersonal skills, including ability to liaise effectively with fellow team members to anticipate technical limitations and glitches and effect smooth system deployments
- Provide written reports and give product presentations to clients to explain system solutions and potential business impacts
- Define, analyze and resolve systems issues
- Anticipate technical glitches by carefully monitoring projects and operations, initiating preemptive measures.
- Worked closely with business users and business analysts to understand functionality and propose creative solutions to meet business needs.
- Completed software development lifecycle from requirement analysis to test planning, test case development and test execution.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
Software analyst
Intuit
01.2001 - 01.2006
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Developed and implemented preventive maintenance procedures.
- Offered assistance in implementing and developing training programs.
- Installed and configured operating systems and applications.
Education
Master of Information Systems -
Devry University
01.2016
Master of Science Accounting -
Grand Canyon University
01.2013
B.S. Business Management -
University of Phoenix
01.2005
Skills
- Network & System Security
- Risk Management
- Vulnerability Assessments
- Authentication & Access Control
- System Monitoring
- Regulatory Compliance
- System Integration Planning
- Multi-tier Network Architectures
- Efficient Service
- Team Support
- Programming Skills
- Technical Support and Assistance
Work Highlights
- Identify and prioritize client needs.
- Managed internal data, including identifying risks to data integrity, disaster recovery and restoration
- Provided high levels of technical support for internal staff and customers
- Identify client needs and develop customized solutions; this involves understanding primary objectives and implementing solutions
- Responsible for troubleshooting and diagnosing hardware and software faults across all platforms
- Demonstrate strong interpersonal skills, including the ability to liaise effectively with fellow team members to anticipate technical limitations and glitches and effect smooth system deployments
- Provide written reports and give product presentations to clients to explain system solutions and potential business impacts
- Define, analyze and resolve systems issues
- Anticipate technical glitches by carefully monitoring projects and operations, initiating preemptive measures
Availability
Extensively, True
Timeline
Principal Software Analyst
Sage
01.2006 - Current
Software analyst
Intuit
01.2001 - 01.2006
Master of Information Systems -
Devry University
Master of Science Accounting -
Grand Canyon University
B.S. Business Management -
University of Phoenix
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