Lenny Vasquez Jr
Wylie
Summary
Customer-centered banking professional with a diverse financial service career in institutional business development and project management. Organized financial professional aiming to fulfill a Personal Banker role within a dynamic team.
Experienced with financial advising, customer service, and sales. Utilizes expertise in banking products to identify and address client needs. Track record of building strong client relationships and ensuring client satisfaction through effective communication and problem-solving.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Small Business Banker / Global Treasury Management
Wells Fargo Bank
12.2015 - 03.2025
- Built client rapport to ensure consistent satisfaction and loyalty.
- Based on current bank location at Irving MacArthur, we receive a high volume of business transactions and including servicing and opening business accounts in the last four years.
- I understand policies and procedures when it come to business account and I’m very convenient when speaking to business owners.
- Developed top-performing teams, leading to increased branch efficiency and positive customer feedback.
- Assigned to assist personal banking clients to meet their individualized banking needs, goals and objective.
- Created innovative financial solutions to meet customer needs and provide competitive edge.
- Maintained friendly and professional customer interactions.
- Assigned to assist personal banking clients to meet their individualized banking needs, goals and objective.
- Take your responsibilities at acting manager when understaffed.
- Recognized for top 10% in performance in the district.
- Global Treasury Management Services, be responsible for a complex portfolio of customers.
- Review and analyze the decision process for customer accounts
- Verify complaint and reports identified issues for resolution
- Express independent judgments while development the knowledge to understand function, policies, procedures, and complaints requirements
Retail Store Manager
Foot Locker Inc.
04.2008 - 12.2015
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Resolved customer service issues promptly.
- Optimized store displays and appearance via strategic merchandising.
- Trained new employees on proper protocols and customer service standards.
- Engaged with customers in a sincere and friendly manner.
- Educated customers about the brand to incite excitement about the company's mission and values.
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
- Responded to customer concerns with friendly and knowledgeable service.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Alerted customers to upcoming sales events and promotions.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Supervised and directed all merchandise and shipment processing.
- Managed, hired and developed top talent and strengthened workflow productivity.
- Managed all aspects of store operations, organization, maintenance, and purchasing functions.
Education
High School Diploma -
North Garland High School
Garland, TX01.2006
Skills
- Customer experience
- Client relationship management
- Banking
- Relationship building and management
- Financial advising
- Business development
- Financial advisement
- Customer service
- Team leadership
- Sales experience
- Staff training and development
- Customer satisfaction
- Branch operations
- Relationship building
Certification
- Certified in business advocate
- Certified Public Notary
- EPA Certified 2025
Accomplishments
- Nominated for two Service Excellence (Wells Fargo)
- Nominated for top 10 Excellence performance during first and second quarters of 2018 (Wells Fargo)
- Sale leadership awards over $200,000 and $250,000 (Foot Locker)
- Top gain in the District (Foot Locker)
- Number one best audit (Foot Locker)
Languages
English
Native or Bilingual
Timeline
Small Business Banker / Global Treasury Management
Wells Fargo Bank
12.2015 - 03.2025
Retail Store Manager
Foot Locker Inc.
04.2008 - 12.2015
High School Diploma -
North Garland High School
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