Lenny Nadja Rein
Wakefield,MA
Summary
Dedicated to elevating customer service standards at every touchpoint, ensuring memorable experiences for guests and contributing positively to organizational success.
Overview
32
32
years of professional experience
Work History
Designer / Furniture Expert
Crate & Barrel
Burlington, MA
10.2006 - Current
- Developed detailed renderings to meet client specifications.
- Facilitated exceptional customer service experiences for clients.
- Organized and participated in design consultations.
- Cultivated and sustained a diverse client base while delivering innovative furnishing solutions.
- Facilitated training and development initiatives for associates.
Director of Outlets
Hyatt Regency Denver Tech Center
Denver, Co
03.1999 - 10.2001
- Developed and implemented work schedules, assignments, and production sequences to optimize workflow.
- Oversaw food and equipment inventory management processes.
- Oversaw organization and direction of employee training programs.
- Implement measures to motivate employees to improve productivity.
- Evaluated work procedures and operations to enhance service performance and safety standards.
- Execute employees actions such as interviews evaluations, promotions..
Food Service Manager
Hyatt Regency Minneapolis
Minneapolis, MN
06.1998 - 03.1999
- Managed scheduling operations to optimize resource allocation.
- Executed cash counting and deposit processes with precision.
- Procured and ordered equipment and supplies to ensure operational efficiency.
- Facilitated employee training programs to enhance skill development and performance.
- Addressed and resolved complaints related to food quality, service, and accommodations.
Restaurant Manager
Doral Golf Resort & Spa
Miami, FL
01.1994 - 03.1998
- Managed scheduling operations to optimize resource allocation.
- Executed cash counting and deposit processes with precision.
- Procured and ordered equipment and supplies to ensure operational efficiency.
- Facilitated training programs for employees to enhance skill development.
- Resolve complaints regarding food quality, service and accommodations.
Education
Medical
Universidad Mayor De San Simon
10.1987
Skills
Trained team members on best practices to ensure high standards of customer service and satisfaction
Languages
Spanish
Full Professional
Timeline
Designer / Furniture Expert
Crate & Barrel
10.2006 - Current
Director of Outlets
Hyatt Regency Denver Tech Center
03.1999 - 10.2001
Food Service Manager
Hyatt Regency Minneapolis
06.1998 - 03.1999
Restaurant Manager
Doral Golf Resort & Spa
01.1994 - 03.1998
Medical
Universidad Mayor De San Simon