Leno Kelly
Toledo,United States
Summary
Customer-savvy, accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
7
7
years of professional experience
Work History
Title Runner
Baumann Auto Group
Oregon, OH
09.2020 - 09.2022
- Ran errands for various employees throughout company.
- Delivered both postal and interdepartmental mail to employees after sorting tasks were completed.
- Provided excellent customer service while meeting challenging time goals.
Service Advisor
Baumann Auto Group
Genoa, OH
09.2021 - 03.2022
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Explained estimates and determined repair timelines to manage customer expectations.
- Supervised team members and oversaw daily service operations.
Occupational Therapy Assistant
HCR Heartland At Promedica
Sylvania, OH
03.2018 - 03.2020
- Administered tests to assess nature of disabilities and limits of function and personal capacities.
- Helped improve fine motor, visual perception and sensory processing skills.
- Conducted physical, academic, vocational, mental and other types of evaluations to identify clients' needs and devise rehabilitation plans.
- Assisted patients with completing basic daily living activities such as grooming, dressing and self-feeding.
- Educated patients and families on conditions, treatments and home exercises.
- Recommended equipment to use in-home to maximize opportunities for wellness.
- Established compassionate and caring relationships with patients.
Occupational Therapy Assistant
Adaptive Rehab
Toledo, OH
04.2017 - 12.2018
- Administered tests to assess nature of disabilities and limits of function and personal capacities.
- Helped improve fine motor, visual perception and sensory processing skills.
- Performed assessments during treatment to determine progress according to goals.
- Recommended equipment to use in-home to maximize opportunities for wellness.
- Determined best treatment plans to meet objectives for school, work and home life.
- Customized standard plans to meet individual abilities and needs.
- Consulted with direct-care staff to implement best methods to achieve therapy goals.
- Established compassionate and caring relationships with patients.
- Coordinated interventions with multidisciplinary treatment team.
Bartender/Server
Claddagh Irish Pub
Toledo, OH
09.2016 - 04.2017
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Bartender Server
Village Inn
Sylvania, OH
07.2016 - 09.2016
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Cultivated warm relationships with regular customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Education
No Degree - Phlebotomy
Hertzing University
Toledo, OHAssociate of Applied Science - Occupational Therapy Assistant
Owens Community College
Perrysburg, OH06.2008
Skills
- Customer Relations
- Food Storage
- Food Service
- Employee Training
- Clear Communication
- Relationship Building
- Beverage Making and Delivery
- Flexible and Adaptable
- Service-Oriented
- Conflict Resolution
- Customer Satisfaction Promotion
- Dependability and Self-Control
- Independence and Initiative
- Stress Tolerance
- Concern for Others
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Timeline
Service Advisor
Baumann Auto Group
09.2021 - 03.2022
Title Runner
Baumann Auto Group
09.2020 - 09.2022
Occupational Therapy Assistant
HCR Heartland At Promedica
03.2018 - 03.2020
Occupational Therapy Assistant
Adaptive Rehab
04.2017 - 12.2018
Bartender/Server
Claddagh Irish Pub
09.2016 - 04.2017
Bartender Server
Village Inn
07.2016 - 09.2016
No Degree - Phlebotomy
Hertzing University
Associate of Applied Science - Occupational Therapy Assistant
Owens Community College
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