Lenolds Carrasco Raposo
Hollywood,FL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Draft Quality Technician
A head for profits
04.2023 - Current
- Maintained and serviced over 300 draft beer lines across various establishments, ensuring a 99% uptime and optimal beer quality by performing regular cleanings, pressure checks, and system troubleshooting.
- Managed and updated database of draft beer lines for multiple establishments, guaranteeing 100% accuracy in information for timely decision-making.
- Performed thorough inspections of incoming materials and outgoing products.
Customer Service Advocate
Carvana
02.2022 - 04.2023
- Transported customer-purchased vehicles using company car hauler, ensuring timely and accurate delivery while consistently updating the customer tracking system with detailed notes.
- Utilized Microsoft Excel and CRM software to document and organize vital customer information efficiently.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Group advocate
MSC Cruises
04.2018 - 03.2020
- Supported travel agents with end-to-end cruise group booking process, resulting in a 10% increase in group booking efficiency
- Increased response time for new group requests, inquiries, and special requests by 20% by implementing an efficient workflow using Google Sheets, resulting in enhanced productivity and customer satisfaction
- Facilitated over 100 group events by coordinating with the ship team, ensuring seamless logistics and adherence to company standards.
Education
High school Deploma -
Mcarthur High School
Hollywood, FL01.2012
Skills
- Microsoft Office
- Google Docs
- Google Sheets
- Google Slides
- Data reporting
- Written Communication
- Interpersonal Communication
- CRM Software
- Configuration and Troubleshooting
- Maintenance and repairs
- Documentation And Reporting
- Collaboration and Teamwork
Websites
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Draft Quality Technician
A head for profits
04.2023 - Current
Customer Service Advocate
Carvana
02.2022 - 04.2023
Group advocate
MSC Cruises
04.2018 - 03.2020
High school Deploma -
Mcarthur High School
Similar Profiles
Josh HuffordJosh Hufford
Draft Line Technician at A Head For ProfitsDraft Line Technician at A Head For Profits
Wayne BlackburnWayne Blackburn
Regional Director of Line Cleaning at A Head For ProfitsRegional Director of Line Cleaning at A Head For Profits
Taylor BrennemanTaylor Brenneman
Service Technician at A Head For ProfitsService Technician at A Head For Profits