Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
CustomerServiceRepresentative

Lenolds Carrasco Raposo

Hollywood,FL

Summary

Detail-oriented and reliable professional with over 5 years of experience in project coordination, logistics, and customer support in the commercial HVAC, transportation, and healthcare sectors. I have proven skills in managing documentation workflows, supporting various teams, and resolving important client issues with empathy and efficiency. I am experienced in reading blueprints, scheduling crews, using CRM systems, and working with Microsoft Office tools. I consistently meet deadlines, improve process efficiency, and deliver excellent service that boosts client satisfaction and leads to repeat business. I excel in fast-paced, regulated environments while keeping a strong focus on accuracy and responsibility.

Overview

7
7
years of professional experience

Work History

Draft Quality Technician

A head for profits
04.2023 - 11.2024
  • Maintained and serviced over 300 draft beer lines across various establishments, ensuring a 99% uptime and optimal beer quality by performing regular cleanings, pressure checks, and system troubleshooting.
  • Managed and updated database of draft beer lines for multiple establishments, guaranteeing 100% accuracy in
    information for timely decision-making.
  • Performed thorough inspections of incoming materials and outgoing products.

Assistant Project Manager

X-Treme AC Services
Hialeah, FL
12.2024 - 06.2025
  • Assisted the senior project managers and 2 department leads in delivering over 8 commercial HVAC installations and retrofits. Completed 98% of projects on time and within 8 to 10% of the set budget.
  • Monitored and tracked progress metrics across multiple job sites. Collected performance data weekly and identified risks early. This led to a 17% reduction in project delays because of timely corrective actions.
  • Interpreted commercial HVAC blueprints, mechanical plans, and ductwork layouts. Assigned and coordinated daily tasks for a crew of 4 to 5 technicians, which resulted in a 15% increase in job site efficiency and better code compliance.

Customer Service Advocate

Carvana
02.2022 - 04.2023
  • Transported customer-purchased vehicles using company car hauler, ensuring timely and accurate delivery while consistently updating the customer tracking system with detailed notes.
  • Utilized Microsoft Excel and CRM software to document and organize vital customer information efficiently.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Group advocate

MSC Cruises
04.2018 - 03.2020
  • Supported travel agents with end-to-end cruise group booking process, resulting in a 10% increase in group booking efficiency
  • Increased response time for new group requests, inquiries, and special requests by 20% by implementing an efficient workflow using Google Sheets, resulting in enhanced productivity and customer satisfaction
  • Facilitated over 100 group events by coordinating with the ship team, ensuring seamless logistics and adherence to company standards.

Education

High school Deploma -

Mcarthur High School
Hollywood, FL
01.2012

Skills

  • Microsoft Office
  • Google Docs
  • Google Sheets
  • Google Slides
  • Data reporting
  • Written Communication
  • Interpersonal Communication
  • CRM Software
  • Configuration and Troubleshooting
  • Maintenance and repairs
  • Documentation And Reporting
  • Collaboration and Teamwork

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Assistant Project Manager

X-Treme AC Services
12.2024 - 06.2025

Draft Quality Technician

A head for profits
04.2023 - 11.2024

Customer Service Advocate

Carvana
02.2022 - 04.2023

Group advocate

MSC Cruises
04.2018 - 03.2020

High school Deploma -

Mcarthur High School

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Lenolds Carrasco Raposo