Summary
Overview
Work History
Education
Timeline
Generic

Lenora Chavez

Denver,CO

Summary

Dedicated and results-oriented professional with over 10 years of experience in project and account management within customer service and hospitality sectors. Proven ability to lead cross-functional teams to successfully deliver projects on time and within budget. Skilled in fostering strong relationships with clients and internal teams to ensure alignment with project objectives and exceed expectations. Proficient in leveraging data-driven insights for strategic decision-making. Effective communicator with strong problem-solving skills and a proactive, solution-focused approach.

Overview

8
8
years of professional experience

Work History

Account Specialist

Johns Manville
03.2024 - Current
  • Managed customer communications, handled feedback, and coordinated with internal teams to resolve issues, consistently meeting client expectations and ensuring satisfaction.
  • Researched and resolved customer complaints and order issues, providing world class customer service.
  • Developed and maintained strong relationships with internal teams (sales, account management, transportation, data) to ensure timely and cost-effective delivery.
  • Developed strong prioritization skills to balance multiple tasks in a fast-paced environment.
  • Worked independently and collaboratively within a dynamic team environment, showing ambition and initiative.

Event Coordinator

Happy Hospitality
10.2023 - 03.2024
  • Built strong relationships with client teams, ensuring exceptional service and meeting expectations through clear communication and timely delivery of event milestones.
  • Prepared and managed meeting agendas for client interactions, ensuring alignment with project objectives and taking detailed notes to facilitate accurate follow-ups.
  • Utilized Slack to collaborated with the COO and senior management to coordinate resource allocation, ensuring efficient use of internal and contractor teams to deliver projects on budget.
  • Monitored project progress, regularly updating task assignments and timelines to keep stakeholders informed and projects moving forward.
  • Conducted quality assurance on all event deliverables, ensuring they met client expectations and adhered to high standards

Marketing Team, Guest Relations, Event Management

My Neighbor Felix
04.2021 - 10.2023
  • Successfully completed onboarding for new hires by providing comprehensive knowledge of the company's history, culture, and values, resulting in increased efficiency.
  • Played a crucial role in fostering positive social impact through the organization's mission while concurrently driving achievement of business goals.
  • Led a high-performing Guest Experience team of 6+ people dedicated to delivering exceptional hospitality and ensuring a seamless experience for guests. 
  • Oversaw and directed day-to-day support services, serving as the primary point of contact for client concerns and issue management. Successfully drove the resolution of issues and verified current priorities and future initiatives through comprehensive communication.

Manager, Guest Relations

Fat Fish Cantina Grill
10.2017 - 03.2020
  • Lead a team of 10+ employees and implemented operational initiatives to support organizational objectives, enhance team efficiencies, and facilitate product updates, resolving technological errors to improve overall service quality.
  • Collaborated with internal teams to ensure awareness of guest priorities, establishing effective communication standards, and setting expectations for both the guests and our management team.
  • Identified, conducted, or coordinated further training required and led meetings, fostering effective communication between management and hourly employees.
  • Coordinated across departments to ensure resources were effectively utilized, delivering projects on time and resolving issues swiftly.

Manager

Fig Tree Cafe
04.2018 - 08.2019
  • Developed skills in data analysis, leveraging performance and volume data to inform decision-making and identify opportunities for continuous improvement.
  • Develop management training programs, coached and mentored employees to enhance team performance and engagement.
  • Built and managed relationships with key stakeholders.

Manager, Server

Urbn Pizza
05.2016 - 10.2017
  • Build, manage, and develop a team comprised of 8+ personnel, provide coaching and mentorship, conduct performance evaluations, and establish inclusive work cultures.
  • Led project initiatives to improve service operations, enhancing efficiency through better resource management and task delegation.
  • Utilized data analysis to identify areas for operational improvement, driving changes that enhanced service quality and customer satisfaction.

Education

Bachelors of Science - Lifestyle Medicine

MSU Denver
Denver, Colorado
05-2023

Timeline

Account Specialist

Johns Manville
03.2024 - Current

Event Coordinator

Happy Hospitality
10.2023 - 03.2024

Marketing Team, Guest Relations, Event Management

My Neighbor Felix
04.2021 - 10.2023

Manager

Fig Tree Cafe
04.2018 - 08.2019

Manager, Guest Relations

Fat Fish Cantina Grill
10.2017 - 03.2020

Manager, Server

Urbn Pizza
05.2016 - 10.2017

Bachelors of Science - Lifestyle Medicine

MSU Denver

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Lenora Chavez