Lenora Coho
UT
Summary
Proactive Administrative Assistant and Sales Agent with extensive experience in handling multi-line phone systems, maintaining confidentiality, and delivering exceptional customer service. Skilled in accurate data entry, database management, inventory control, and promoting sales. Brings strong office administration, time management, and calendar management skills to drive efficiency and client satisfaction.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Carbon County
05.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained inventory of office supplies and placed orders.
Agent
American Public Recourse
06.2017 - 10.2022
- Consistently taking calls at a center by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests through calls.
- Responded proactively and positively to rapid change.
Sales Agent
Feature Films For Families
07.2006 - 06.2017
- Assisted call-in customers with questions and orders.
- Explained features and advantages of the films products or services to promote sales.
- Informed customers of promotions to increase sales productivity and volume.
Education
Associate of Science - General Studies
High School Diploma -
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Time Management
- Calendar Management
Timeline
Administrative Assistant - Carbon County
05.2023 - Current
Agent - American Public Recourse
06.2017 - 10.2022
Sales Agent - Feature Films For Families
07.2006 - 06.2017
College of Eastern Utah - Associate of Science, General Studies
Hillcrest High School - High School Diploma,
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