Lenora Evans
Marrero,LA
Summary
Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced multi environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical and medical tasks. Bringing over 30 years of administrative skills.
Overview
39
39
years of professional experience
Work History
Patient Access Rep/MA
Ochsner Health Care
05.2023 - Current
- Supports the patient and provider throughout the patient visit
- Ensures the patient and provider are prepared for the visit, including triage
- Ensures the patient's questions are answered prior to leaving; prepares room for next appointment
- Provides excellent patient and provider service through effective communication both over the phone, in person and through Epic
- Completes appropriate documentation including patient registration if necessary
- Maintains required clinical knowledge, technical skills, training and credentials through personal professional development
- Schedule future appointments and procedures if necessary
- Travel to satellite clinics if needed
Program Coordinator
Clover Adult Day
04.2023 - Current
- In-take of new participants to the center
- Keeping updated documentation of participants enrolled in the center
- Order office and medical supplies
- Complete monthly reports (financial and enrollment)
- Welcome and communication with participants while attending the center
- Assist with all special projects and special events with participants
- Maintain A/R records: prepare statements, bills and invoices: process payments: respond to customer inquiries regarding account status and reconcile expenses to general ledger. at 95%.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
Operations Associate
FloWorks International
06.2018 - 02.2023
- Answered work phones and routed correspondence to correct parties
- Facilitated work processes for special projects, product promotions and company campaigns
- Helped finance teams with company budgets, staff allocations and payroll information
- Shipped packages and received goods and materials under guidance of company's procedures
- Responded to client queries and maintained strong relationships with vendors
- Assisted management in making important decisions by collecting, organizing and modeling data
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
Shift Leader
Walgreens
08.2017 - 05.2018
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
- Delegated tasks to employees and monitored activities and task completion
- Supervised and led employees to maintain productivity and customer service levels
- Assisted general manager with operations game plan and company initiatives implementation
- Checked orders for quality and completeness
- Coordinated shift workers for inventory receiving auditing and restocking
Administrative Assistant
Tulane School of Medicine
11.2016 - 07.2017
- Received and routed incoming calls and correspondence to promote timely communication
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Routed agreements, contracts and invoices through appropriate signature process
- Directed internal and external calls, emails and faxes to designated departments
- Used computer or voice recorder to compose and transcribe notes and meeting minutes
- Greeted visitors or callers to handle questions or direct to appropriate staff
- Obtained scanned records and uploaded to database
Secretarial Assistant
Children's Hospital New Orleans
03.2015 - 11.2016
- Received and routed incoming calls and correspondence to promote timely communication
- Maintained organized filing system of paper and electronic documents
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling
- Contacted patients to confirm demographic information and communicate financial responsibilities
- Liaised between physician, site of service and billing department to obtain appropriate documentation
Paraprofessional
Jefferson Parish School System
03.2014 - 05.2015
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
Administrative Assistant
Baker Hughes International
04.2002 - 02.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed and streamlined billing and invoicing process for over $4M in annual revenues, ensuring accurate, timely invoicing, and effective recovery.
- Assist with entertaining and setting up for customers during holidays and special events.
Deputy
Jefferson Parish Sheriff Office
04.1986 - 12.2000
- Maintained safety in high-stress situations by effectively diffusing conflicts and providing clear instructions.
- Participated in ongoing professional development opportunities, staying current on industry best practices and emerging trends in law enforcement.
- Collaborated with multiple departments to develop effective strategies for case management and resource allocation.
- Conducted detailed investigations, gathering essential evidence to support legal proceedings.
- Assisted in budget planning and management, allocating resources strategically for optimal department performance.
- Supervisor of fines and bonds in Second Parish Court
- Operator of minor or emergency calls to 911 command center
- Checked vehicle equipment for proper functioning prior to use.
Education
Bachelor of Science - Business Administration And Management
Southern University At New Orleans
New Orleans, LA05.2020
Skills
- Health assessments
- Safety procedures
- Issue researching and resolution
- Proficient in Microsoft & CSD
- Report writing
- Excel spreadsheets
- Professional and mature
- AR/AP
- Customer service
- Certification in Basic Life Support (BLS) from the American Heart Association
- First Aid, CPR, Liver Elastography Certifications
- HIPAA compliance
Timeline
Patient Access Rep/MA
Ochsner Health Care
05.2023 - Current
Program Coordinator
Clover Adult Day
04.2023 - Current
Operations Associate
FloWorks International
06.2018 - 02.2023
Shift Leader
Walgreens
08.2017 - 05.2018
Administrative Assistant
Tulane School of Medicine
11.2016 - 07.2017
Secretarial Assistant
Children's Hospital New Orleans
03.2015 - 11.2016
Paraprofessional
Jefferson Parish School System
03.2014 - 05.2015
Administrative Assistant
Baker Hughes International
04.2002 - 02.2014
Deputy
Jefferson Parish Sheriff Office
04.1986 - 12.2000
Bachelor of Science - Business Administration And Management
Southern University At New Orleans
Similar Profiles
LaJon JessieLaJon Jessie
Patient Navigator at Ochsner Health CarePatient Navigator at Ochsner Health Care
Alexis AllenAlexis Allen
Patient Access Representative at OCHSNER HEALTH CAREPatient Access Representative at OCHSNER HEALTH CARE
Toya MathieuToya Mathieu
Registered Nurse at Ochsner Health CareRegistered Nurse at Ochsner Health Care