Lenora Haag
Entry-Level Flight Attendant
West Fargo,ND
Summary
Well-qualified, safety-minded Customer Service & Sales Professional with proven success in improving operations and problem solving. Organized and dependable team player driven by passion and purpose. Highly proficient in building lasting relationships with customers and team members to further company goals. Ready to leverage training and accomplished experience to take on new professional challenges with a warm inviting personality. Always positive, and always providing value.
Eager to join a progressive company as a Flight Attendant, and take my career to new heights while creating memorable experiences!
Overview
27
27
years of professional experience
Work History
Licensed Real Estate Agent
Flom Property Group / Century 21
Fargo, ND
04.2021 - 03.2023
- Compliance with federal and state laws to enforce regulations and monitor sales. Advised clients on current market conditions and property values for informed decision-making. Resourceful in gaining new clients through community relations and networking opportunities. Continued educational training relating to safety and security of clients. Over 2 Million dollars in contracted sales for 2022.
- Completed property inspections before completing deals to uphold accuracy in listings and appraisals. Liaison between buyers and sellers to establish favorable prices and negotiate contract terms. Build lasting relationships with clients to encourage repeat business and referrals. Problem solving and utilizing negotiation skills to ensure timely closings while managing contracts.
Retirement Counselor
Touchmark Senior Living Community
Fargo, North Dakota
11.2019 - 03.2021
- Fostered lasting relationships with prospects and their families through effective communication, timely response, and friendly encouragement resulting in long-term loyalty. Contributed to achieving 95% occupancy during pandemic through creative team sales & communication, highest community for Company when typical industry average is below 70%.
- Strictly adhered to National, State and Company Health & Safety regulations while trained on emergency procedures. Maintained accurate and timely safety and security protocols relating to Covid-19.
- Presented professional image consistent with company's brand and values. Worked closely with various internal department including nursing and health professionals, maintenance, and housekeeping.
- Achieved or exceeded company-defined sales quotas. Trained in Motivational Interviewing, an effective technique for resolving conflict or identifying customer objections.
Boutique Proprietor
Interior Therapy
Mandan, North Dakota
12.2017 - 10.2019
- Managed all aspects of business including purchasing, visual displays, inventory control and ordering, payroll, scheduling, marketing and customer engagement. Closed store due to husband's job relocation to Fargo.
- Featured in Made in Mandan publication. Voted Best of Show for BMHBA for 2 decorated Spring Parade of Homes models with regional builder Verity Homes.
Founder / Community Events Coordinator
Social Wives Network
Mandan, North Dakota
04.2013 - 10.2019
- Founded a regional networking organization with over 500+ small business professionals. Organized 8 large scale events throughout the year to grow local business for vendors, and bring community awareness to various causes including The American Heart Association, Girls & Boys Scouts of America, and local youth sports programs through fundraising. Became a staple for quality events in the Bismarck/Mandan area.
- Attended conferences to stay up-to-date with industry trends and planning standards. Effectively communicated with vendors, maintained accurate accounting standards, marketed and maintained social media platforms. Troubleshoot when objections arise to create a positive, safe and rewarding experience.
- Featured multiple times on local news & radio stations. Collaborated with The Mandan Progressive Organization on large-scale summer events with 5,000 plus attendees over several years.
Lead Designer
Spectrum Design Studios
Mandan, North Dakota
07.2012 - 04.2013
- Earn trust and confidence collaborating with clients building their new home. Selecting home finishes, maintaining accurate timelines through effective project management, and observance of client budgets, led to high customer satisfaction and loyalty resulting in excellent referral business. Grew sales by 23% and increased revenue through various new commercial projects
- Establish positive flow of communication with various subcontractors throughout process. Developed new business and exceeded existing client needs. Prepared and presented contracts and other legal documents to clients.
Homemaker / Zumba & Yoga Instructor
Zumba
Center, North Dakota
07.2005 - 08.2012
- After having third child and recently relocated for husband's job, took the opportunity to be a full-time mom of three. During this time, actively volunteered in community with local youth sports, established exciting Zumba, Yoga and pool classes to active adults, and worked part-time for a small local cabinet maker.
Design Consultant
Ethan Allen
Minnetonka, MN
05.2004 - 06.2005
- Leveraged industry knowledge and space planning technology with emerging trends to bring design concepts to fruition. Worked within client budgets to achieve custom furniture and textile selections through color theory and composition. Achieved Top District award. Left position due to husband's job relocation.
- Used Adobe Creative Suite and 20/20 software to edit images for use in marketing materials during in-home design consultations.
- Reviewed project requirements to plan workflows and evaluate client time and budget constraints.
Retention Representative
Prudential Insurance Company
Plymouth, MN
05.2001 - 03.2002
- Adhered to appropriate legal scripting and educating clients on life policies while developing new strategies for customer retention. Studied for and passed MN State board tests to obtain Minnesota Health & Life License and Series 63 Securities License. Position was eventually eliminated as office relocated to New Jersey.
- Investigated and resolved customer inquiries and complaints quickly. Delivered excellent customer service by prioritizing client needs and working with field representatives.
Credit & Collections Manager
Trinidad Benham
Aurora, MN
01.2000 - 05.2001
- Reported key performance indicators to department heads for management of positive cash flow and to adjust credit risk policies and procedures. Decreased past due accounts by over 5 million dollars in new revenue working with national vendors.
- Implemented standard operating procedures for credit utilization to achieve consistency and avoid non-payment in unit operations. Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags
Sales Consultant
Woodley's Fine Furniture
Littleton, CO
05.1998 - 01.2000
- Used consultative sales techniques to understand customer needs and recommend relevant products and services through design presentations of high end custom furniture. Awarded Top Personal Sales both in-store and district multiple times and achieve 100K in sales monthly to exceed Company quotas.
Assistant Manager
Sterling Corporation
Westminster, CO
06.1996 - 05.1998
- Developed loyalty and highly satisfied customer base through proactive management of team at both Zales and Kay Jewelers. Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies with case counts. Strengthened merchandising to drive customer engagement and boost sales through corporate initiatives. Certified in Diamondtology through corporate training and IGI.
Education
Certification - Real Estate License
University of North Dakota
Grand Forks, ND 03.2021 - 10.2021
Bachelor of Science - Marketing
University of Colorado At Denver
Denver, CO 08.1996 - 05.1999
High School Diploma -
Denver Lutheran High School
Denver, CO 09.1992 - 05.1996
Skills
Customer Service
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Be the change you want to see in the world...
Mahatma Gandi
Timeline
Licensed Real Estate Agent
Flom Property Group / Century 21
04.2021 - 03.2023
Certification - Real Estate License
University of North Dakota
03.2021 - 10.2021
Retirement Counselor
Touchmark Senior Living Community
11.2019 - 03.2021
Boutique Proprietor
Interior Therapy
12.2017 - 10.2019
Founder / Community Events Coordinator
Social Wives Network
04.2013 - 10.2019
Lead Designer
Spectrum Design Studios
07.2012 - 04.2013
Homemaker / Zumba & Yoga Instructor
Zumba
07.2005 - 08.2012
Design Consultant
Ethan Allen
05.2004 - 06.2005
Retention Representative
Prudential Insurance Company
05.2001 - 03.2002
Credit & Collections Manager
Trinidad Benham
01.2000 - 05.2001
Sales Consultant
Woodley's Fine Furniture
05.1998 - 01.2000
Bachelor of Science - Marketing
University of Colorado At Denver
08.1996 - 05.1999
Assistant Manager
Sterling Corporation
06.1996 - 05.1998
High School Diploma -
Denver Lutheran High School
09.1992 - 05.1996
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