Lenora Hancock
Tamarac,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
21
21
years of professional experience
Work History
Clinical Review Nurse
VA Administration
07.2008 - 08.2023
- Improved patient care by conducting thorough clinical reviews and recommending evidence-based interventions.
- Promoted adherence to quality standards by monitoring patient outcomes and suggesting areas for improvement.
- Supported accreditation efforts by ensuring compliance with regulatory guidelines during clinical review activities.
- Participated in performance improvement initiatives aimed at streamlining workflows within the organization, contributing to increased productivity levels across departments.
- Strengthened nursing practice through ongoing professional development and staying current on best practices in clinical review.
- Maximized efficiency within the department by organizing workload according to priority level, ensuring deadlines were met consistently.
- Served as a liaison between various departments involved in care coordination efforts, promoting seamless communication throughout the continuum of care.
- Maintained strict adherence to HIPAA regulations during all clinical review activities, ensuring patient confidentiality was upheld at all times.
- Demonstrated strong attention to detail by identifying discrepancies in medical records and collaborating with healthcare providers to rectify errors, ultimately enhancing the accuracy of patient information.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Nurse Manager
VA Administration
01.2003 - 07.2008
- Enhanced patient care by implementing evidence-based nursing practices and protocols.
- Streamlined nursing operations for increased efficiency by optimizing staff scheduling and resource allocation.
- Improved patient satisfaction scores by fostering a team-oriented environment among nursing staff.
- Reduced hospital readmission rates with proactive discharge planning and thorough patient education.
- Developed comprehensive training programs for new hires, ensuring quality care and consistency in nursing practices.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients with complex needs.
- Established strong relationships with patients'' families, providing support and education throughout the treatment process.
- Monitored clinical outcomes closely, identifying areas for improvement and implementing corrective actions.
- Advocated for patients'' rights and ethical considerations in all aspects of care delivery.
- Coordinated staffing resources during times of high patient acuity or census fluctuations to maintain optimal nurse-to-patient ratios.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Managed 60 nurses and nursing activities in 250-bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
Education
Bachelor of Science - Nursing Practice
Florida State University
Tallahassee, FLSkills
- Healthcare Regulations
- Clinical Assessment
- HIPAA Compliance
- Quality Improvement
- Organizational Skills
- Medical Terminology
- Electronic Health Records
- Conflict Resolution
- Effective Communication
- ICD-10
- Understanding of Health Insurance
Timeline
Clinical Review Nurse
VA Administration
07.2008 - 08.2023
Nurse Manager
VA Administration
01.2003 - 07.2008
Bachelor of Science - Nursing Practice
Florida State University