Lenora Hawkins
Las Cruces,NM
Summary
Detail-oriented Court Clerk with over 2 years of experience providing dedicated clerical assistance. Offering strong skills in case file management, scheduling and assistance with courtroom proceedings. Organized to handle a high-intensity workload. Responsible City Clerk with a keen understanding of local ordinances and municipal rules and regulations. Strong bookkeeping, public administration and accounting talents. Gifted at maintaining records, issuing licenses and validating official records. Superb computer, interpersonal and verbal and written communication skills. Fantastic at using computer for data entry and analysis. Excellent multitasking and applying real-world solutions to long-term licensing issues.
Overview
14
14
years of professional experience
Work History
Recording and Filing
Dona Ana County Clerk’s Office
03.2023 - Current
- Perform first-level information and document processing support to in-person and telephone customers by providing general and specific information, verifying data, processing and maintaining documents, and researching and resolving problems.
- Receipt and transmission of electronic mail
- Use general office equipment.
- Record documents that come in by mail including e-recordings and front counter work
- Redact archived records
- Data entry of archived records
- Research recorded documents when necessary
- Adhere to office policies and procedures including cashiering
- Assisted public with voting questions, concerns and registration Retrieved t mail at least once per day, opened, processed and distributed mail to appropriate department.
Document Technician
Dona Ana County Clerk’s Office
09.2022 - Current
- Perform first-level information and document processing support to in-person and telephone customers by providing general and specific information, verifying data, processing and maintaining documents, and researching and resolving problems
- Receipt and transmission of electronic mail
- Use general office equipment
- Record documents that come in by mail including e-recordings and front counter work
- Redact archived records
- Data entry of archived records
- Research recorded documents when necessary
- Adhere to office policies and procedures including cashiering
- Assisted the public with voting questions, concerns and registration
- Retrieved the mail at least once per day, opened, processed and distributed the mail to the appropriate department.
Head of Prayer Group
Cross Of God Church For All Nations
12.2021 - Current
- Led and organized prayer group with [number of members] participants, fostering sense of community and promoting spiritual well-being.
- Developed and implemented schedules for regular meetings, demonstrating strong organizational skills and commitment to group cohesion.
- Facilitated discussions and activities to encourage open communication and create supportive environment.
- Coordinated special events, such as retreats and community outreach programs, demonstrating effective teamwork and project management.
Customer Service Representative-Work from Home
FCR
09.2021 - 02.2022
- Provided first-level information support by telephone, email and text by providing general and specific information, verifying data
- Resolved customer issues or transferred the call to the appropriate department.
Cleaner
Sensational Janitorial Services
08.2021 - 10.2021
- Assisted the owners cleaning houses and businesses.
Sales Advisor
Office Max
08.2021 - 08.2021
- Provided customer service by greeting and assisting customers with products and services
- Adhered to company cashiering policies and procedures.
PBX Operator
Mesilla Valley Hospital
06.2016 - 07.2021
- Managed a multi-line phone and directed calls appropriately
- Greeted visitors, patients and first responders in a timely manner
- Monitored patient behavior on a strict time sequence and reported unusual behavior to the correct department
- Strictly adhered to patient confidentiality
- Screened patients and visitors for COVID-19 using CDC guidelines.
Independent Contractor
Errands Plus, LLC
09.2014 - 10.2015
- Maintained good customer relationships by providing excellent customer service through scheduling and completing errands and providing accurate cash handling while cashiering.
Lab Aid
Millennium Health Services
09.2012 - 10.2014
- Collected urine samples for a pain management doctor and sent them to lab via UPS.
Rangeland Management Specialist
USDA/Natural Resources Conservation Services
06.2010 - 08.2012
- Maintained and built quality customer service in person or telephone by providing general and detailed information about government funded programs
- Used a hand held GPS device to map out points on farms and ranches and then input these points into ArcMap/ArcGIS to design the conservation practices on their land map
- Used general office equipment
- Summer internship for two summers.
Education
Bachelor of Science -
NMSU
1220 Stewart Street, Las Cruces, NM 88003-0001.01.2007
Skills
- Account Management
- Document Verification
- Office Management
- Dispute Resolution
Knowledge Skills Abilities
knowledge of basic computer knowledge and knowledge of standardized word processing software to create, copy, edit, store, retrieve, and print a variety of standardized documents using predetermined formats; form letters and mailing lists; Receipt and transmission of electronic mail. telephone etiquette; maintain and build effective working relationships with others through conversations, encouraging co-workers and mutual respect of each other., Skills in cashiering and balancing; general office practices and procedures and use of office equipment., Prayer leader in my church; shift leader at a local restaurant-assisted and supported the servers in busy times by helping with customers orders and tactfully resolving customer complaints; president of a local non-profit organization; organized and lead weekly study groups; organized and lead monthly team meetings; organized the main monthly speaker meetings; hosted the main monthly meetings; was the Administrative Assistant giving support to the president by writing monthly reports, assisting the Communications lead with the monthly newsletter by helping with information, and providing computer troubleshooting; I was the audio/visual technical lead-I was responsible for setting up and tearing down the sound equipment; performed sound checks for speaker microphone; I was in charge of setting up the music and setting up videos or presentations on a screen using PowerPoint., I have the ability to work independently; to communicate orally and in writing; ability to effectively present information and respond to questions from groups, customers, managers, and the general public;, Fluent in English, reading, writing and speaking., Intermediate; ability to understand and communicate in Spanish, effectively in reading and writing; I can speak Spanish, just a little slow., I will be attending an intermediate Spanish class in the fall to improve my Spanish speaking skills to increase my communication to assist more customers at the front counter and by telephone.
References
- John Helms, Business Owner, (575) 640-6168
- Lorena Ingram, Retired Business Owner, (520) 603-8032
- Rosemary Reyes, Friend, (575) 312-5652
Timeline
Recording and Filing
Dona Ana County Clerk’s Office
03.2023 - Current
Document Technician
Dona Ana County Clerk’s Office
09.2022 - Current
Head of Prayer Group
Cross Of God Church For All Nations
12.2021 - Current
Customer Service Representative-Work from Home
FCR
09.2021 - 02.2022
Cleaner
Sensational Janitorial Services
08.2021 - 10.2021
Sales Advisor
Office Max
08.2021 - 08.2021
PBX Operator
Mesilla Valley Hospital
06.2016 - 07.2021
Independent Contractor
Errands Plus, LLC
09.2014 - 10.2015
Lab Aid
Millennium Health Services
09.2012 - 10.2014
Rangeland Management Specialist
USDA/Natural Resources Conservation Services
06.2010 - 08.2012
Bachelor of Science -
NMSU
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