Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lenora Joyner

Monroe,NC

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.


Experience with over 40 years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction.


Reliable employee seeking Flight Attendant position.

Offering excellent communication and good judgment.


Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel at being a Flight Attendant..

Overview

18
18
years of professional experience
1
1
Certification

Work History

Surety Agent/Bounty Hunter

US Bonding
Monroe, NC
05.2019 - Current
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Resolved problems, improved operations and provided exceptional service.
  • Proved successful working within tight deadlines and fast-paced atmosphere. Managed 75 calls per day.
  • Used coordination and planning skills to achieve results according to schedule.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Remained impartial in order to advise clients based on circumstances.
  • Created sources for continuous client referrals within community and with businesses using extensive networking skills.
  • Collected premiums on bonds that were written.
  • Tracked and captured absconders from justice
  • Worked within team of highly skilled professionals
  • Maintain dual State licensure as required by law

Surety Agent/ Bounty Hunter

Hunter’s Affordable Bail Bonds
Monroe, NC
06.2015 - 05.2019
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Delivered services to customer locations within specific timeframes.
  • Collaborated with team members to achieve target results.
  • Met with customers to provide information about available products and policies. Managed w0 Calls per day.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Prepared variety of different written communications, reports and documents.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Created plans and communicated deadlines to complete projects on time.

Communications Cordinator

Family Dollar Corporate Office
Charlotte, NC
09.2004 - 05.2015
  • Answered client queries and complaints to provide strong customer service. Managed over 50 calls per day.
  • Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
  • Documented and processed all garnishments for bankruptcies, student loans and child support orders.
  • Maintained consistent knowledge of multi-state and local tax regulations.
  • Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Monitored compliance with generally accepted accounting principles and company procedures.
  • Audited and corrected discrepancies in inventory numbers.
  • Verified incoming products and checked delivery totals to keep system records current and accurate.
  • Completed stock inventories to identify and address issues negatively impacting controls.
  • Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Input data in Oracle to create updated status reports for quick reference of project progress and deadlines.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

Education

Associate of Applied Science - Human Services

South Piedmont Community College
Polkton, NC
06.2001

High School Diploma -

South Iredell High School
Statesville, NC
06.1982

Skills

  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Honesty, Integrity, Perseverance and Servitude
  • Issue and Complaint Resolution
  • Customer Service and Assistance
  • Cultural Awareness
  • Excellent Attention to Detail
  • Patient and Empathetic
  • Solving Customer Concerns
  • Critical Thinking
  • Safety and Security
  • Control Crowd
  • Search and Seizure Procedures
  • Emergency Planning
  • Arresting Individuals
  • Defense and Arrest Tactics

Certification

  • NCDOI Surety Agent License - September 2015 - Present
  • NCDOI Runner Licesne - June 2019 - Present

Timeline

Surety Agent/Bounty Hunter

US Bonding
05.2019 - Current

Surety Agent/ Bounty Hunter

Hunter’s Affordable Bail Bonds
06.2015 - 05.2019

Communications Cordinator

Family Dollar Corporate Office
09.2004 - 05.2015

Associate of Applied Science - Human Services

South Piedmont Community College

High School Diploma -

South Iredell High School

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Lenora Joyner