Lenora Lamb
Augusta,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Facilities Supervisor
Richmond County Board Of Commissioners
03.2012 - 01.2017
- Contributed to the overall success of the organization by fostering a positive work environment and promoting teamwork among staff members.
- Conducted routine maintenance checks on building systems such as fire alarms, sprinklers, and security features for optimal functionality.
- Coordinated with internal departments to schedule necessary repairs or renovations while minimizing disruptions to daily operations.
- Provided guidance for janitorial staff and event plans.
- Worked within budget guidelines to accomplish routine repairs, maintenance and special projects.
- Supported upper management decisions regarding capital investments by providing data-driven insights into facility requirements.
- Maintained facility grounds, equipment, and safety compliance.
- Prepared reports and schedules with accuracy.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
- Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.
- Oversaw annual budget to handle supply, labor and maintenance needs.
- Held classes to teach staff facility procedures.
Senior Services Supervisor
Richmond County Board Of Commission
04.2009 - 03.2012
- Cultivated a positive work culture that encouraged open communication, teamwork, and employee engagement within the department.
- Conducted regular performance evaluations, providing constructive feedback and developing individualized growth plans for team members.
- Streamlined service processes for increased efficiency and productivity of the team.
- Resolved customer complaints in professional and timely manner.
- Monitored staff performance and provided feedback for improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Completed bi-weekly payroll for 4 full time employees and one additional staff during summer months.
- Optimized organizational systems for payment collections, deposits, and recordkeeping.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
Rental Facilities Coordinator
Richmond County Board Of Commission
05.2006 - 04.2009
- Conducted periodic assessments of existing facility conditions, identifying opportunities for improvement and initiating appropriate actions.
- Scheduled and coordinated booking dates for 7 facilities, 4 staffed and 3 non staffed.
- Coordinated trained recreation staff, deputy and fire personnel for events.
- Conducted regular facility inspections to identify repair needs or improvements at non staffed facilities.
- Streamlined work order processes to increase response time and enhance customer satisfaction at non staffed facilities.
- Ensured safety compliance by conducting regular inspections, identifying potential hazards, and implementing corrective actions.
- Prepared reports and schedules with accuracy.
- Ordered, maintained and distributed supplies and inventory at non staffed facilities.
Rental Facility Coordinator/ Boathouse
Richmond County Board Of Commission
09.1997 - 05.2006
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Scheduled recreation staff, fire personnel and deputies to work rental events.
- Oversaw the setup and confirmed all rental policies and procedures were adhered to.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Used job-related software to draft and finalize written correspondence and documentation.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Managed budgets skillfully by tracking expenses diligently and allocating resources appropriately based on priority needs.
- Inventoried and ordered office supplies to maintain availability of products.
Facilities Coordinator/ Hephzibah
Richmond County Board Of Commission
02.1988 - 04.1997
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Served as point of contact for internal and external customers seeking support and information.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Conducted periodic assessments of existing facility conditions, identifying opportunities for improvement and initiating appropriate actions.
- Enforced compliance with applicable health, safety and environmental regulations to reduce risks.
- Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
- Conducted regular facility inspections to identify repair needs or improvements.
- Performed routine maintenance tasks to maintain a clean, safe, and attractive environment for all building occupants.
- Planned and implemented community events for all ages.
- Planned and implemented programs for all ages- Monday thru Friday.
- Coordinated rental usage of facility on weekends.
- Collected money for programs and rentals
- Deposited money and recorded according to department policies and procedures.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Ordered, maintained and distributed supplies and inventory.
- Oversaw annual budget to handle supply, labor and maintenance needs.
Education
High School Diploma -
Hephzibah High School
Hephzibah, GA06.1972
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Complaint resolution
- Professional telephone demeanor
- Scheduling
- Paperwork Processing
- Team Development
- Documentation
- Administrative Support
- Prioritization
- Filing
- Coordination
- Recordkeeping strengths
- Reading Comprehension
Timeline
Facilities Supervisor
Richmond County Board Of Commissioners
03.2012 - 01.2017
Senior Services Supervisor
Richmond County Board Of Commission
04.2009 - 03.2012
Rental Facilities Coordinator
Richmond County Board Of Commission
05.2006 - 04.2009
Rental Facility Coordinator/ Boathouse
Richmond County Board Of Commission
09.1997 - 05.2006
Facilities Coordinator/ Hephzibah
Richmond County Board Of Commission
02.1988 - 04.1997
High School Diploma -
Hephzibah High School