Summary
Overview
Work History
Education
Skills
Timeline
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Lenora McCarver

Dallas,TX

Summary

Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Assistant Restaurant Manager

Kentucky Fried Chicken
02.2020 - 08.2023
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand and cash handling and inventories.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.

Collections Specialist

Caine & Weiner
03.2014 - 11.2019
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Negotiated to collect balance in full.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Used skip tracing and other techniques to locate debtors.
  • Achieved performance goals on consistent basis.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Entered client details and notes into system for interdepartmental access and review.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Processed debtor payments and updated accounts to reflect new balance.

Driver Helper

UPS Freight
01.2011 - 02.2014
  • Displayed very good communication and customer service skills.
  • Exhibited good attendance, work habits, and willingness to learn job functions.
  • Assisted driver with product or package deliveries to residential and commercial locations.
  • Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines.
  • Scanned and tracked packages for delivery accuracy and security.
  • Maintained vehicle organization and cleanliness and reported any issues to driver.

Education

Bachelor Of Business Administration - Business Administration And Management

L.G Pinkston High School
Dallas, TX
08.1992

Skills

  • Shift Management
  • Team Oriented
  • Goals and Performance
  • Microsoft Excel
  • Credit and Collections
  • Trace Delinquent Customers
  • Process Payments
  • Managing Delinquent Accounts
  • Fair Debt Collections Practices
  • Staff Supervision
  • Inventory Control
  • Restaurant Promotion Management
  • Customer Service Best Practices
  • Reading Comprehension
  • Labor and Food Cost Control

Timeline

Assistant Restaurant Manager

Kentucky Fried Chicken
02.2020 - 08.2023

Collections Specialist

Caine & Weiner
03.2014 - 11.2019

Driver Helper

UPS Freight
01.2011 - 02.2014

Bachelor Of Business Administration - Business Administration And Management

L.G Pinkston High School

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Lenora McCarver