Lenora Miller
New Orleans,United States
Summary
Dedicated Nursing Assistant with a proven track record at Parishes Supportive Living, enhancing patient satisfaction through compassionate care and effective patient feeding. Skilled in medication administration and adept at managing high-stress situations, demonstrated during tenure at Walmart, ensuring increased customer loyalty. Achieved a significant improvement in patient engagement by providing emotional support and maintaining strict infection control protocols. Caring Job Title with Number-year background in caring for elderly, disabled and injured patients in healthcare setting. Hands-on experience in performing routine tasks under direction of nurse staff. Established rapport of reliability and creating positive rapport with patients, family and staff.
Overview
14
14
years of professional experience
Work History
Independent DSW Nursing Assistant
Parishes Supportive Living
01.2018 - 11.2021
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
Nursing Assistant
Activities at Home
01.2013 - 09.2014
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
Customer Service Representative
Walmart
07.2015 - 01.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Cashier
Winn Dixie Warehouse
02.2008 - 11.2008
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
CNA Certified Nursing Assistant - Nursing Practice
LSU
Baton Rouge, LA05.2015
Skills
- Patient Care
- Patient Feeding
- Basic Life Support
- Direct Patient Care
- Patient-focused care
- Mobility Assistance
- Light Housekeeping
- Medication Administration
Timeline
Independent DSW Nursing Assistant
Parishes Supportive Living
01.2018 - 11.2021
Customer Service Representative
Walmart
07.2015 - 01.2016
Nursing Assistant
Activities at Home
01.2013 - 09.2014
Customer Service Cashier
Winn Dixie Warehouse
02.2008 - 11.2008
CNA Certified Nursing Assistant - Nursing Practice
LSU
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