Lenora Mitchen
Baton Rouge,LA
Summary
Leveraged strong problem-solving skills and administrative support to boost workplace efficiency and morale, demonstrating a goal-minded approach and exceptional organizational abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Executive Assistant
Ozark Financial Group
06.2024 - 08.2024
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
Server
Bistro Byrons
01.2023 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Hostest
City Cafe
02.2021 - 06.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Life Guard
Great Wolf Lodge
05.2021 - 12.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
Education
No Degree - Economics
University of Louisiana At Lafayette
Lafayette, LA05.2027
High School Diploma -
Woodlawn High School
Baton Rouge, LA05.2023
Skills
Executive Support
Administrative Support
Office Management
Strong Problem Solver
Customer Service-Oriented
Resourceful
Phone Etiquette
Social Media Management
Report Writing
Time Management
Goal Minded
Timeline
Executive Assistant
Ozark Financial Group
06.2024 - 08.2024
Server
Bistro Byrons
01.2023 - 05.2023
Life Guard
Great Wolf Lodge
05.2021 - 12.2021
Hostest
City Cafe
02.2021 - 06.2022
No Degree - Economics
University of Louisiana At Lafayette
High School Diploma -
Woodlawn High School