Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
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Le'Nora-Nicole Highgate

Mount Clemens,MI

Summary

Determined Esthetics Student with professional and well-mannered demeanor. Excellent interpersonal and organizational abilities. Trained in Facial Services and Waxing/Tinting with focus on Make-Up application and Lash Extensions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Freelance Lash Technician

Self Employed, WinkByPinkllc
04.2021 - Current
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Kept workspace clean, organized and well-stocked for upcoming appointments.
  • Worked with high attention to detail to complete precise, long-lasting lash looks.
  • Followed strict safety standards to protect clients from injury or infection.
  • Encouraged repeat business based on quality of service and strength of client relationships.
  • Consulted with clients to understand desired look and discuss available lash options.
  • Followed correct processes to apply lash extensions to clients' natural lashes.
  • Taught clients how best to care for lash extensions and prevent problems.
  • Educated clients on how to clean and maintain lash extensions.
  • Answered phone calls and emails to schedule client appointments.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Customer Service Specialist

Progressive Insurance
09.2019 - Current
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Cross-trained and provided backup support for organizational leadership.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Trained staff on operating procedures and company services.

Student Esthetician

Dorsey College Of Beauty
10.2023 - 03.2024
  • Removed hair through exfoliation, waxing and tweezing.
  • Performed facial extractions for blackhead removals.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Performed facials and other treatments such as Chemical and Enzyme Peels.
  • Assessed and accommodated guests needs and assessed physical health.
  • Trained on makeup and skincare products and application, lash strip and extension application, brow tint and lamination as well as other facial treatment techniques.
  • Used social media platforms to promote enrollment and services.
  • Maintains a safe and clean environment by following infection control procedures.
  • Assists with laundry and spa clean-up.

Education

Esthetician

Dorsey School of Beauty
Madison Heights, MI, United States
03.2024

Skills

  • Strip lash and lash extension application
  • Facial and Body Hair Removal
  • Adaptable to Changing Client Needs
  • Skin and Face Analysis
  • Relationship Building
  • Payment Processing
  • Appointment Scheduling
  • Eyebrow Shaping
  • Facials and makeup applications
  • Waxing service provider
  • Esthetics
  • Dye and Tint Application
  • Makeup Application
  • Lash and eyebrow maintenance
  • Social Media Marketing
  • Product Sales

Certification

  • Lash Extension Application, Seshal Eyelash Extensions - April 27,2021
  • Permanent eyebrow makeup application for Microblading/Microshading & Nano Brows, Seshal - December 17, 2021
  • Waxing and Eyebrow Artistry, Her Forte' Salon Boutique - September 4, 2023


Additional Information

I have been in customer service for many years assisting customers with problem solving techniques I've learned as a representative as well as a Trainer, Coach and acting supervisor. I've decided to change careers and start assisting customers more with their health and wellness needs as I believe the mind and the body should not be neglected. I am looking to gain salon/spa experience to learn, grow and excel in the beauty industry.

Timeline

Student Esthetician

Dorsey College Of Beauty
10.2023 - 03.2024

Freelance Lash Technician

Self Employed, WinkByPinkllc
04.2021 - Current

Customer Service Specialist

Progressive Insurance
09.2019 - Current

Esthetician

Dorsey School of Beauty

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Le'Nora-Nicole Highgate