Lenora Padua
Honolulu,HI
Summary
Dedicated luxury retail professional with history of meeting company goals utilizing consistent and organized practices, with strong business acumen. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Director of Retail Operations
Prada Group
10.2015 - Current
- Responsible for management of all retail operations, retail business, and ensuring customer satisfaction in Prada and Miu Miu stores in Hawaii, Guam, and Saipan.
- Directly oversee the business, management, and operations of store locations as well as three warehouse locations, including duty-free store operations & warehouse in Hawaii, Guam, and Saipan.
- Directly oversee Merchandising and Visual Merchandising departments in Hawaii for Prada and Miu Miu brands.
- Work closely and lead other departments on a local, national, and corporate level in other corporate departments: Logistics, Technical Office, Training, Human Resources, External Relations, Finance & Control, IT.
- Building strong relationship with business partners to elevate Prada and Miu Miu brands in regional markets in order to maximize revenue and identifying opportunities to grow.
- Recruit and select local Corporate staff members, Retail General Managers, Store Leadership roles, Client Advisors, and Back of House team.
- Participate in preparation of financial projections for Business Development (Lease) plan in region to elevate retail productivity Merchandising, VM, and Operations teams.
- Mentor General Managers and corporate staff members to contribute to stores' positive culture and business.
- Conduct meetings with General Managers to understand each store’s profile to maximum sales by driving all KPIs and sharing best practice retail initiatives across markets
- Trained team members in successful strategies to meet operational and sales targets.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Provide business reports President and executive corporate management on business analysis, business decision-making and planning.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and report on findings to help corporate executive management make effective business decisions for region.
- Promoted business' development by building and maintaining relationships with new clients.
- Successfully drove new product lines to increase annual profits for Prada and Miu Miu.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings.
Retail Operations Manager
TRS Guam Dba Prada
09.2005 - 10.2015
- Manage retail business and operations of Prada Guam, Prada Saipan, and Miu Miu Guam. In 2013, Hawaii area was added to area of responsibility.
- Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.
- Reviewed and analyze store sale numbers, cost of inventory, operational expenses and inventory losses.
- Directed training and performance monitoring for 50 staff members in Guam and Saipan; and 100 staff members in Hawaii.
- Exceeded revenue goals on consistent basis, resulting in commendation from management.
- Determined layout of store merchandise for visual appeal to consumers.
- Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
- Assisted with stock accuracy and loss prevention by managing daily, monthly, quarterly and yearly report.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Negotiated price and service with vendors to decrease expenses and increase profit.
Store Manager
BCBG Max Azria Group
08.1997 - 09.2005
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Bachelor of Science - Fashion Design And Merchandising
University of Hawaii At Manoa
Honolulu, HIHigh School Diploma -
Academy of Our Lady of Guam
Hagatna, GuamSkills
- Business Acumen
- Adaptable to Changing Demands
- Sales Leadership
- Product Sales & Product Merchandising
- Performance Monitoring
- Retail Operations
- Inventory Management
- New Store Setups
- Multitasking and Prioritizing
- Staff Coaching and Training, Orientation and Training
- Leadership Development with Critical Thinking
- Reporting and Performance Analysis
Timeline
Director of Retail Operations
Prada Group
10.2015 - Current
Retail Operations Manager
TRS Guam Dba Prada
09.2005 - 10.2015
Store Manager
BCBG Max Azria Group
08.1997 - 09.2005
Bachelor of Science - Fashion Design And Merchandising
University of Hawaii At Manoa
High School Diploma -
Academy of Our Lady of Guam
Similar Profiles
Nanthawan PanyangnoiNanthawan Panyangnoi
Cashier at Prada GroupCashier at Prada Group
LO SHO NASA YIULO SHO NASA YIU
Client Advisor at Prada GroupClient Advisor at Prada Group
BEE MAHALEBEE MAHALE
Client Service Executive at Prada GroupClient Service Executive at Prada Group