Lenora Fabian

Client Relationship Management: Establish and nurture relationships with current and prospective clients, which include nursing homes, assisted living facilities, and other healthcare organizations.

Market Research: Stay updated on trends in the long-term care industry, such as regulatory changes, technological advancements, and shifting patient demographics, to better serve clients and stay competitive.

Customer Service: Act as a point of contact for clients, addressing any issues or concerns, and ensuring client satisfaction throughout the partnership.

Product/Service Knowledge: Maintain a deep understanding of the long-term care solutions the company offers, which could range from healthcare products to specialized services for elderly care.

• Achieved delta-force ranking by generating above $50,000 revenue while maintaining 15% conversion rate
• Exceeded first 90-day goal by achieving 152% of goal and consistently continue to meet monthly goal
• Maintained and exceed call quotes consistently, contacting 80-125 patients daily in need of oxygen therapy
• Exercised ability to quickly build rapport with healthcare professionals and patients to supply portable oxygen
• Demonstrated knowledge using Salesforce to comprehend and input accurate protected health information

• Responsible for calling on respiratory therapy patient needs and preparing their accounts on Salesforce for the closing sales experience.
• Assessed basic needs of the patient and worked with qualifying them through their insurance
• Exceeded quota and was promoted to direct to patient sales within 3 months

• Brought forth the ability to effectively multitask and prioritize
• Created invoices as well as billing to submit to clients
• Successfully restructured our online presence, giving it a fresh and new feel
• Responded to feedback and worked in an entirely collaborative spirit

• Interacted one on one with the customers and helped with filing claims.
• Discussed and communicated with the independent contractor agent to grow the business.
• Coordinate functions in order to market the agent's business and bring in more clientele.
• Managed the office database, mail, payroll distribution, and the physical setting of the front office.
• Managed telephone and email communication systems and maintained office supplies ordering office supplies with accuracy.